Please note: this process is at the moment only live in the hubs DE_NRM_PLAR,
DE_HAM_WATE, DE_BER_KOTD, DE_CGN_EHRE
A new flow in the App allows you to mark an order as 'couldn't be delivered' in case you are unable to reach the customer. This will then inform your Shift lead, so he can cancel the order directly.
Read here everything you need to know about the process.
If you cannot find or reach the customer:
Double check customer address & notes
Ring the doorbell and wait for 1 min.
No answer? Ring the doorbell again and wait for another 1 min.
Still no response? Call the customer directly.
If no one answers, ring one last time and wait for another 1 min.
Report the order as can’t be delivered in the app and select the appropriate reason.
After you reported the order, continue your delivery, and bring the order back with you to the hub. Inform your shift lead once you're back at the hub.
Here is how to report the order in the App:
