Important:
This guide is only for hubs that use scooters.
This guide covers all of the topics related to scooters that you need to know for the scooters' daily usage.
The guide covers the following topics:
How to assign yourself a scooter
Riders delivering in scooters are subject to the Mandatory Vehicle Assignment (MVA), meaning that they need to assign themselves a scooter in order to start receiving trips in the WF app. To do so, follow the process here.
Requirements for scooter shifts
Scooter Riders must always have:
A valid driver’s license. Must be with the Riders at all times - no exceptions.
Mandatory: scooter helmet, jacket and gloves.
Vehicle documents. You can find them underneath your scooter’s seat. See the dropdown below for more information.
Important:
If you can't locate the documents for the scooter, it is prohibited to use it until the documents are found.
Scooter documents
In the compartment underneath your scooter’s seat, you must always have these 3 documents:
A copy of the Betriebserlaubnis, which is the operating permit of the vehicle.
An accident fill form.
An insurance certificate.
Note:
If you need to take them out of the compartment, they must put them back as soon as possible.
Important:
If the scooter's documents are lost, you must inform the Shift Lead of the situation.
It is prohibited to use the scooter until new documents are provided.
Manuals for using scooters
For information on the technical specifications of our scooter model, read the following manuals:
Operational instructions booklet (German only)
Safety guidelines for charging batteries
Do's | Don'ts |
Charge the batteries regularly to maximise their lifetime | Don’t stack the batteries in the charging cabinets |
Place the chargers inside the battery cabinet | Avoid contact between the charger and liquids, dirt or debris |
While charging the batteries, store them inside the battery cabinet
| Never leave the batteries charging overnight |
Before charging the batteries, inspect them for any damage |
|
How to charge the batteries of the Supersoco Cooltra scooter
External charging
Materials needed
Removable batteries Charger Motorcycle connectors
Wall plug
Charging process
Access the batteries in the scooter:
Place the scooter in a ventilated space.
Open the saddle with the key.
Lift the storage compartment to access the batteries.
Take the batteries out of the scooter:
On the side of the battery compartment where the saddle locks, turn the switch to the OFF position.
Open the safety locks from the cables.
Disconnect the cables.
Remove the batteries one by one.
Charge the batteries:
Inspect the batteries for any damage. If there's none, take the batteries and place them inside the battery cabinet.
Take the charger and connect it to the batteries and then the wall plug.
Reconnect the batteries:
Once the batteries are fully charged, place them in the scooter's battery compartment one by one.
Reconnect the cables to the batteries.
Close the cables' safety locks.
Turn the switch to the ON position.
Important:
Batteries must only be charged during operational hours. Never leave batteries/scooters charging overnight.
The damage caused by not following this procedure will not be covered by the manufacturer’s warranty. Please be careful!
Guidelines for ending shifts and storing scooters
Ending shifts
When ending your shifts, you must:
Take the batteries out of the scooter and store them in the battery cabinet.
Hand over the scooter's keys to the SL/HM. Never hand them over to anyone else and never leave the keys in the ignition.
Store the riding equipment in its appropriate place. Never leave any rider equipment on the scooter.
Storing scooters
Store the scooters neatly next to each other.
After operating hours, don’t leave scooters outside of the Hub under any circumstances.
Don't block the entrance/exit of the hub with scooters.
Requirements to handle keys
The scooter keys must never be left unattended. They must stay with you at all times during your shift and deliveries.
The scooter keys must be kept in a locked space/drawer accessible only by the HM/SLs.
Requirements for the key handover
Before receiving the keys, you must have the following documents:
Valid driver’s license
Betriebserlaubnis (operating permit)
Accident fill form
Insurance certificate
When you finish your shift, you must return the keys directly to their SL/HM. You must never hand them over to a colleague.
If any of these documents is missing, the scooter's use is prohibited until the documents are found. Read more about the documents under Scooter documents.
Road safety guidelines
General guidelines
You are entirely responsible for following the traffic rules when driving scooters.
If the navigation app recommends a route that may result in a violation of a traffic rule, you must always follow traffic rules rules and not the app.
All fines resulting from traffic violations are not covered by Flink, and the total value will be taken from your payroll.
The scooter's license plate must always be visible. If it's obstructed, it can be subject to a fine, which will be the your entire responsibility to pay.
You must only ride the scooters in allowed zones (such as roads).
Parking etiquette
Always park the scooters in a convenient and appropriate location that is easily accessible and doesn't block the sidewalk or the street.
If you receive a parking fine, you are entirely responsible for its payment.
Traffic fines and accidents
If the police stops and gives you a fine for traffic or parking rules violations, you are solely responsible to handle and pay them.
You must always be mindful of traffic rules when using a scooter (or any other vehicle) from Flink.
If you have an accident while riding a scooter, you must follow the accident process:
How to report scooter damages
If you notice any damages to the scooter, you must immediately report them. If those damages jeopardize your safety while using the scooter, you must stop using it and store it in the Hub.
You must then go to your Hub Manager/Shift Lead and provide them with:
The vehicle ID.
A brief description of the problem they encountered.
FAQ
If I get fined for parking or traffic rules violations while using a scooter, will the fine be covered by Flink?
No. All fines due to incorrect parking or traffic rules violations will be deducted from your payroll at the end of the month.
Each Rider is responsible for following the traffic rules, regardless of what the routing app recommends, with no exceptions.
I got into an accident with a Flink scooter. Will Flink cover my medical expenses or costs for damages to my personal belongings?
The Rider’s work insurance will cover medical treatment and other costs for health measures incurred as a result of the accident at work. Other personal damage is not covered.
I lost the vehicle documents, what should I do?
You must communicate this immediately to your Hub Manager/Shift Lead. If the loss is your responsibility, disciplinary action may be taken.
There’s something broken on the scooter, what should I do?
See the dropdown How to report scooter damages.
Can I drive the scooter on the cycling lane?
No. It's forbidden in most cases to ride scooters on cycle lanes. If you are fined for this, the fine is entirely your responsibility to handle and pay.
Since the my colleague is using my scooter for their shift, can I just hand them over the keys?
No. See the dropdown Requirements for the key handover for more on this.
Can scooters use a single battery or do they always need the two batteries to be functional?
If necessary, a scooter can be used with just one battery. It's important to ensure that scooters always have at least one battery available to function during shifts. To ensure this, use a scooter with only one battery whilst the other recharges. Riders must be aware of the battery levels at all times.