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How to do an Age Check / ID Check

When you are delivering orders, you may be asked to perform an Age Check / ID Check. An age check should be performed when alcoholic beverages or tobacco were ordered.

Instructions

  1. Get off your bike and lock it.

  2. Slide the "slide when arrived" button.
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  3. You will receive a pop-up asking you to confirm the customer's age. Click "Confirm".

  4. Once you see the customer, ask for their ID to check when they were born.

  5. Confirm their age check by sliding the button under “ID Check 18”.
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6. Deliver the order and slide on the button at the bottom of the screen, “Slide when delivered”, to confirm that you delivered the order successfully.

6.1. Important: Only slide the “Slide when Delivered” button when you're 100 meters or less from the location!

FAQ

If you can't verify the age / ID of the customer

  1. Don't hand over the alcohol/tobacco to the customer!

  2. Choose the option "The customer age couldn't be verified" and slide the "slide when delivered" button.

  3. Inform your Shift Lead to proceed with a refund of the product.

Customer cannot be found/ is unreachable

  1. If the rider does not find the customer/ they are unreachable, call the customer. Wait for one minute and call the Hub to inform the situation.

  2. Try contacting the customer one more time. If the customer is not reachable the second time after arrival at the location, continue the process as normal in the app and call the hub to request a cancellation of the order to the Shift Lead with the reason that the customer was not there/ is unreachable.

  3. After the Shift Lead accepts cancellation, return to the hub with the order that the Shift Lead canceled. The OA will re-inbound with corrections.

Please note, that, for park deliveries, you may only search for the customer for less than 5 minutes.

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