 | Northpass is our learning platform where all the training courses and other relevant training content for Ops Associates, Riders, Shift Leads and Hub Managers is published. |
Instructions
Log-in to Northpass with SSO credentials.
Select the course you want to begin.
Click “start” on the right-hand corner of the course cart.
4. An overview of the course will appear.
5. Click “start course” on the upper right side of the screen.
6. Make sure you complete the course syllabus (watch each video without skipping, take quizzes and complete the satisfaction survey).
7. Once you complete the course, click “continue” on the bottom left side of the screen to finish the course.
FAQ
I can't access with my SSO credentials.
Request support for your Auth0 or Okta (if you have a goflink account) credentials. If you still experience issues with the access, request support on the following form HERE.
I completed the course but it does not show a 100% completion rate. What should I do?
Make sure to have watched all videos until the end without skipping any. Take a second look at all the quizzes for completion. Additionally, make sure that you filled out the satisfaction survey for a 100% completion rate.
What is a must-have, nice-to-know, and career development course?
A must-have course includes courses that you have to complete to start your first shift in the hub, and courses that are key updates in your process. This will support you in achieving an excellent execution of your role. Nice-to-know’s are a series of courses in addition to your role that you can complete as you wish. They can improve your role and knowledge. Career development courses are those that are assigned to you by your Hub Manager to support you in upskilling your development at Flink.
How do I change my language settings?
On the upper right corner of the screen you will see two flag emojis. Click on either of these to select change your preferred language.
Why is this tool important?
Onboards Ops Associates, Riders, Shift Leads, and Hub Managers in how to execute their tasks to achieve excellence in the core processes and in work and food safety. This is critical to comply as well with legal standards before their first shift.
Offers courses to support and update Ops Associates, Riders, Shift Leads and Hub Managers on their everyday tasks in the hub.
Allows to retake courses to refresh knowledge.