Our Onboarding process is a great opportunity to fully integrate you as a Flinker into the team. You'll learn about what your day-to-day will look like, who your Hub Manager will be, and what it's like to be part of Flink!
Rider
The Rider onboarding is important for the integration of Flinkers with regard to their future tasks, but also with regard to their integration into the team. Proper onboarding ensures that you are prepared for your job as quickly and as well as possible.
You will sign your contract with Flink.
You will receive a “welcome” email with important information afterward.
You will do an onboarding shift in the hub and an onboarding training on EduMe. The process is as follows:
The day starts with a “Welcome” (introduction).
Then you will learn everything you need to know as a Rider.
Safety in the hub is addressed.
After that, you will be trained in food safety.
You will then be assigned to an experienced Rider Buddy.
The first orders are delivered together with your Rider Buddy, who explains and shows the handover process between Picker and Rider and how a successful handover to the customer is performed.
The Hub Manager will teach you topics such as punching in/out and how to provide your availability so that the schedules can be done.
Lastly, you will complete a quiz to evaluate the topics covered during your onboarding day.
Congratulations! You are finally ready for regular shifts.
Ops Associate
Ops Associate onboarding is important for the integration of Flinkers in terms of their future tasks and integration into the team. Proper onboarding ensures that you are prepared for your job in the fastest and best possible ways.
Your onboarding process as an Ops Associate is stated below:
You will sign a contract with Flink.
You will receive “welcome” emails with the most important information.
During your onboarding training:
A “welcome”/introduction is conducted;
You will learn everything you need to know about picking and inventory is explained;
Safety in the Hub is addressed;
Food Safety is also addressed.
Your onboarding training is also conducted via EduMe during your first shift. You will need to pass various quizzes with a certain percentage of correct answers during the onboarding. Additionally, experienced Ops Associates will assist you with onboarding.
Shift Lead
The Shift Lead onboarding is important for the integration of Flinkers with regard to their future tasks and their integration into the team. Proper onboarding ensures that you are prepared for your role as quickly and as well as possible.
You will digitally sign a contract with Flink.
You will receive "welcome" emails with important information, such as, for example, an introduction to the founders and their Customer Care shadowing sessions.
You will also get your own goflink mail addresses.
You will be prepared for all their responsibilities within two weeks:
Week 1:
Company overview, Hub tour, Hub measures, intro to Flowtify, deep dive into the Ops Associate and Rider roles, Ops Associate shifts and wrap up and feedback sessions.
Week 2:
First introduction to your role as a Shift Lead: leading their own shift, Fountain introduction, Quinyx introduction, Shift Lead quiz and Q&A sessions, and Shift Lead shadowing;
Introduction to Rider Ops, and doing a shift as a Rider.
Final Training Week:
Final quiz and feedback session.
(The onboarding is to take place online. After two weeks, the onboarding is complete.)