Requesting Sick Leave
This guide explains the step-by-step process for requesting sick leave and outlines the requirements for submitting a valid sick note.
Important First Step
Before you begin, make sure you read our official sickness policy to understand all prerequisites.
How to Request Sick Leave in the App
Go to the Workforce app.
On the top-left, tap the hamburger menu (☰).
Navigate to Support > Get Help.
Select Absence.
Tap Request sick leave.
Follow the steps shown on the screen to complete your request.
A Workforce Support Team representative will then process your request and keep you informed.
Sick Note Fundamentals
Alignment: The sick leave days you request must align with the start date of your absence. Mismatched dates will lead to rejection.
Valid Notes: Your sick note must be obtained in person from a doctor. Notes given via telephone or online are not accepted.
Timeliness: Submit your sick leave request on the same day your sickness absence begins. Failing to do so may result in a warning, as this is crucial for processing sick pay.
Arbeitgeber Copy: Send us the Arbeitgeber page of your sick note if your doctor does not participate in contractual medical care, or in cases of a work accident, hospital stay, or rehabilitation. This is the page with "Ausfertigung zur Vorlage beim Arbeitgeber" printed on the top-right.
eAU (Electronic Sick Leave): If you have an eAU, ensure you input all information correctly. These requests require confirmation from your health insurance provider.
Required Information: All sick notes must include:
Your full name
Start and end dates of the absence
Type of note (Erst- or Folgebescheinigung)
Your doctor's official stamp and signature
FAQ
Q: What happens if I submit my sick note late?
A: Late submissions can delay your sick pay and may result in an official warning. Please submit your request on the first day of your absence.
Contact us via Workforce app > Support > Get help.