If your phone breaks during working hours:
Inform your Hub Manager or Shift Lead when the accident happens.
Request a refund of your phone repair invoice via the Workforce app:
On the top-left, go to the hamburger menu.
Go to Support > Get Help.
Go to Accidents & reimbursement.
Select Reimbursement.
Follow the process on the screen.
Important:
You will need to attach a valid repair receipt/Invoice and photos of the broken phone. The invoice must contain a diagnosis of your phone and details, your name and personal data and the details of the shop. If these details are not present, the reimbursement will be denied.
Here's an example of a valid receipt:
Please note that a cost estimate cannot be considered as a repair receipt.
Our team will start evaluating your case, and if it's approved, you will receive a refund in the Gross amount in your monthly payroll.
Note:
This process could take up to 14 business days.