 | Too Good to Go (TGTG) is a partner company dedicated to fighting against food waste. Each Flink Hub can offer as many bags of sorted food as it likes every day via the Too Good To Go platform. To do this, bags with a certain value of goods are prepared each morning or night with products that were outbounded but still good for consumption. These bags are then sold to customers through the TGTG app and picked up by the customers during a predetermined time window (e.g., 4-5 pm). |
Instructions
Outbounding and preparing products for TGTG
Everytime a product is no longer in condition to be sold through Flink, for example:
products that are close to expiration date
fruits and vegetables that don’t look good but can still be consumed
daily fresh bread that we didn’t sell at the end of the day,
You should outbound them in HubOne app via the Outbound category "Too Good To Go".
Process
Prepare the bags for TGTG (see “Current bags we sell on TGTG” for how to prepare the bags).
Label the bags with an appropriate printout or place them in a designated area so that there is no confusion.
The Shift Lead should go to https://store.toogoodtogo.com/ and indicate in the website the number of bags available for sale.
Place the finished bags in a refrigerator or refrigerated room and store them there temporarily until just before the start of the pick-up window.
Just before the first customers arrive, move the bags near the entrance.
As soon as the first customers arrive, compare the buyer's ID in the customer's app with the physical one. If the ID matches, hand over the bags to the customers.
When doing the handover of the bag, the customers must complete the payment via a swipe in the app.
Important points to remember
In case more items are outbounded throughout the day, more bags can be made. In that case, remember to adjust available bags in the TGTG account if necessary until 2pm.
For the Bread Box, outbound the fresh bread at night and prepare the boxes for the following morning.
If there aren’t enough products left, you can cancel individual reservations under "Current offer".
Current bags we sell on TGTG
Offer | Value |
Surprise bags | 15€ |
Alcoholic drinks
|
30€
|
Frozen Items
|
24€
|
Bread Box | 12€ |
Products for the food bags
Important:
Please make sure that the goods are still saleable when you put them in the bags. It is not allowed to sell expired food!
Put the products in the bag in a way that you think is within the price range. It should not be under the value, but also only minimally above.
Please be careful not to pack too many of the same items in one bag.
Login process and app features
Login and menu
Login from your desktop or app:
Desktop: access this page to log in via your computer.
App: download the Too Good To Go app on your phone and log in with your credentials. Use your email as the username and enter your password.
Menu options on Mystore
“Current offer”: in here you can see and change the settings for the current day, such as the number of portions or pick-up times. You also have an overview of the reservations and cancellations.
Important:
As soon as the pick-up times of the current day are expired, you will see here the information for the following day
Standard settings: here you can update your weekly schedule, i.e. how many portions at which pick-up times for every day of the week can be regularly offered.
Current offer - settings for the current day
Choice of offers
You can exchange between categories (such as alcohol, baked goods, etc) on the top, right-hand corner.
Important:
The settings must always be set individually for each respective offer
Number of food portions to sell
Under “Current offers” you will see the number of current available food portions to sell and the number of portions already bought out. If you click on “+/-”, you can reduce or increase the number of portions. You should only reduce the number of portions if you do not have enough waste to fill the bags
Important:
When the number of portions is changed, it should be saved with “Edit Offer” (”Agebot Bearbeiten”)
Pick-up time
The pick-up time for the current day can also be changed on short notice. Click on the pencil next to it and overwrite the older pick-up time.
Important:
This change should always be done enough ahead of time so that the users can be notified on time.
Orders
In here you have an overview of the reservations, portions redeemed and cancellations. The order ID is a unique identification number for the buyer and is also on the user's purchase receipt for matching purposes.
Cancellations
If you need to cancel portions that are already reserved, mark the corresponding reservation in the box on the left and then click on "Cancel order". The user will receive a notification automatically.
Important:
The cancellation on your part should happen at least two hours before the pick-up time, so that the user can be notified from us on time.
Here are the instructions in more detail:
FAQ
Store closure on holidays
On holidays you can suspend your offer in advance. Simply select the "Calendar" option, click on the day on which the offer should be suspended and confirm the whole thing via the "No offer" field.
Why is this process important?
With the help of Too Good To Go, we want to reduce our food waste. By offering various items that no longer meet our qualitative standards via "TGTG" at a fraction of the purchase price, we save food from the trash can and enable customers to purchase a bag full of food for little money.