 | Sometimes we have gifts for new customers, for instance if a Hub is new or during a holiday season like Christmas or Easter. They are normally small items which are packed and sent with the order. Important to note that when we have them, they are only for customers which are marked as new customers in the HubOne app! |
Instructions
When an order comes, and is marked as coming from a “New Customer” on the acceptance screen of the HubOne app, place an NCG and its accompanying flyer in the shopping bag.
Pick the rest of the order as usual.
Hand over the order to the person responsible for the next stage of the process.
Communicate to the Rider that this is a new customer, so they can do a little extra customer service at the door.
Go the extra mile for it.
FAQ
Can I take a gift too?
Did you just place your first order ever through the user app? If the answer is no, then unfortunately you can’t take a gift. They are only for new customers.
What happens when we run out?
Sometimes we will get a refill. Sometimes, it just runs out. Ask your Hub Manager for an update - they should have more information.
Why is it important?
These gifts are our way of saying hello and thank you to new customers.
It helps leave a good impression, which leads to a lasting relationship.
It will also often have a positive impact on the NPS score.
NPS is a metric we use to determine how happy our customers are with our products and services.