Contact the IT Team for all technical issues, hardware requirements, and digital security support. Our goal is to ensure you have the necessary tools and secure access to work effectively.
š ļø Core Services
Service Area | Responsibility |
Hardware | Provisioning of laptops, mobile devices, and essential tech accessories (chargers, adapters, etc.). |
Accounts & Access | Management of G-Suite, Slack, and internal tool permissions, including onboarding for new starters. |
Troubleshooting | General technical support, software bug resolution, and system maintenance. |
Security | Maintaining company-wide digital security, monitoring for threats, and managing encryption. |
š¤ Contact & Support Requests
To ensure that every request is tracked, prioritized, and resolved efficiently, all IT support must be requested through our Jira ticketing system. This is the fastest way to get help from our technical team.
Submit a Ticket
š Click here to raise a Jira Support Ticket or through Okta under IT Service Desk Portal.
How to Raise an Effective Ticket
To help us resolve your issue as quickly as possible, please keep these points in mind when submitting your request:
Be Specific: Use a clear subject line that describes the issue (e.g., "Access denied to Google Drive" rather than just "Help").
Identify your Hardware: Include your deviceās Serial Number or Flink Asset Tag (found on the bottom of your laptop).
Describe the Problem: Explain what happened, including any specific error messages you received.
Attach Visuals: If possible, include a screenshot of the error or the issue you are experiencing.
Priority: Let us know if the issue is a "blocker" preventing you from working entirely, or a more general request.