Flink Employee Discount
Introduction
On 1 February 2023, we will launch a new system to manage our Flink employee voucher. With this launch, all existing employee voucher codes will be deactivated and you will be required to request a new voucher via a Google Form. Once you have requested your code, it will be automatically linked to your Flink consumer profile (i.e. the personal account that you use to order from Flink) and added to your voucher section visible at Checkout. See details below for how you may request your voucher..
Note these prerequisites for setting up your employee voucher:
You must have an SAP SuccessFactor employee profile - reach out to People Ops if this is not the case
You must have the correct GoFlink email address in your SAP SuccessFactor employee profile
You must have an existing Flink consumer profile. Download the app (or web) and signup now if you have not already done so.
Why are we moving to a new system?
Marketing has moved to a new campaign management tool, Talon.one. As a result, all existing campaigns must be migrated to the new system including the employee voucher. The new tool will enable us to more effectively and autonomously manage consumer campaigns as well as the employee discount.
What is the Flink employee discount?
With the Flink employee discount, you will be eligible for 10-20% discount off your Flink groceries, up to a maximum of EUR 1080 per year.
The % discounts and delivery fees are defined by the order type and channel:
Any orders completed via the Flink website for âclick + collectâ will be eligible for a 20% discount and delivery fees will be waived. All other orders will be eligible for 10% discount (minimum order 25 EUR) and no waived delivery fees.
Each voucher has an annual redemption budget of 1080 EUR i.e.: you can only redeem up to 1080 EUR worth of discount each year (thatâs a lot of groceries!). If you exceed this budget, your voucher will automatically be deactivated and will not be visible. You will receive your new annual budget at the start of the next year.
Please note:
Your voucher should be for private use and items should not be used for resale
Your voucher is unique to you (and your Flink consumer account) and cannot be used by others
For legal reasons, discount restrictions (automatically applied) exist for selected items (e.g. we are prohibited from giving a discount on tobacco in DE). This list is always changing, we have highlighted the most pertinent examples below for your reference:
Germany: Ja! Products, Tobacco or tobacco related items like Papes/Heats, Gift Cards, Apple Products
Netherlands: Baby Products, Alcohol, Medicine, Tobacco or tobacco related items like Papes/Heats, Gift Cards
How do I request my employee voucher?
Step 1: Ensure you have an existing Flink consumer profile. If not, download the app (or web-app) and signup before proceeding to the next step
Step 2: Submit your request for a voucher via this Google Form.
Step 3: Your voucher should automatically appear in your account - you can find the voucher in the "Vouchersâ section at checkout.
Please note, it could take up to 10 days for the voucher to appear in your profile.
What do I do if I requested a voucher but I do not see anything in my wallet?
It can take up to 10 days for your voucher to appear in your Flink consumer profile. If after 10 days there is still no voucher, please reach out to your People Ops team to identify the source of the problem. There are five possible reasons why your voucher was not activated - People Ops will support in identifying the problem and providing a solution:
You may have inputted the wrong consumer email when they requested access via the Google Form survey
You have not yet opened a Flink consumer profile
You may not yet have an SAP employee profile (e.g. recently joined Flink and your profile is still pending activation): check if your onboarding in SAP in completed
You do not have a GoFlink email address linked to your SAP employee profile
What happens if I exceed the 1080 EUR budget?
If you exceed this annual budget, your voucher will automatically be deactivated and will not be visible in your wallet. You will receive your new annual budget at the start of the next year.
Voucher not working?
Check the following:
Double-check if the submitted customer account email is the same as you have in your Flink account. If that is not the case and the email you provided does not belong to any customer account then please fill out the form again with the correct email.
If you have requested that your account should get deleted and you want to create a new account that should have the Employee Voucher assigned then please reopen the ticket and send the following information:
- Old email address of the old account
- New email address of the new account
[The same goes for cases where the wrong customer email address has been entered and that email already has an account at Flink.]If you have requested your Flink Employee Voucher before you created your Flink account then please create an account with the submitted email address and the voucher should be created automatically within the next 30 min.