Welcome to the Flink family! We are absolutely thrilled to have you join our high-energy team as we build the future of instant delivery together. 🚀
This page is your ultimate roadmap and toolkit, designed to guide you from your very first hours on Welcome Day through your first few months of becoming a Flink expert. Whether you’re setting up your digital workspace today or gearing up for your frontline Hub shifts and CEO coffee chats, everything you need to hit the ground running is right here.
Let’s dive in and get started! ✨
🚀 First Day Checklist
You've just finished orientation and you want to know what's next. Here's a list of what you should do during your first day to get set up for success:
💻 Tech & Setup
Activate Accounts: Check your personal email for links to set up your Flink email and Slack.
Get Access: Your Manager and Department Pal will help you install apps, access team drives, and ensure you can log into SAP SuccessFactors.
Need help?: Please reach out to IT Team by opening a ticket.
🎨 Get "Flinked Out"
Slack: Add your photo, title, and a little bio so we can get to know you!
LinkedIn: Update your cover photo to show off your new Flink pride (Optional).
🍏 Benefits & Belonging
Perks: Visit 🎁 Your Rewards & Benefits section to make sure you’re signed up for all your rewards.
Socialize: Check out #newflinker Slack channel to meet your fellow joiners and start mingling!
📋 Onboarding Program
At Flink, we believe the best way to lead is to learn by doing. To help you hit the ground running, we’ve designed an immersive, high-energy onboarding journey that goes far beyond your first day. That’s why your roadmap includes everything from Welcome Day celebrations and deep-dives into our frontline Hub operations, to exclusive strategy coffee chats with our CEO, Julian. You’ll explore our customer-first mindset with the Customer Care team and master the essentials through our Mandatory Trainings.
*Please note: While this roadmap outlines your journey, the sequence of these sessions may occasionally shift to accommodate team availability and live events. We’ll make sure you stay updated every step of the way!
Onboarding Journey: Timeline & Goals
Here is the step-by-step breakdown of what to expect during your first few months.
🤝 Welcome Day
Goal: Understand Flink’s mission/values, gain system access, and integrate with your immediate team.
What it includes: Welcome presentation, office tour, IT setup, and a team lunch.
Action Needed: Check out your access, get to know the team, and enjoy your first day as a Flink!
🚲 Onboarding Hub Shifts
Goal: Gain a practical, "frontline" understanding of our core business operations.
What it includes: An introductory session followed by two days of shifts at a Flink Hub.
Picker Shift
Rider Shift
Action Needed:
You must pick your shift slot via the provided sign-up sheet. This sheet is available via Slack Channel #newflinker_(month & year).
Please take your time to review Introduction to Hub Shifts and mandatory Trainings before starting any shift!
☕️ Coffee Chat with Julian (CEO)
Goal: Connect with our leadership to discuss company strategy and future direction.
Timing: This typically occurs after you have been in your role for several weeks.
Action Needed: Review Flink’s OKRs (Objectives & Key Results) before the session to prepare your questions.
👤 Customer Care Session
Goal: Learn about the services we provide and the common needs of our customers.
What it includes: A fun interactive session featuring facts, quizzes, and a live chat with the Customer Care team.
📚 Mandatory Trainings
Goal: Ensure full compliance with legal and safety standards.
Topics Covered:
Intro to GDPR: Essential compliance training from the Legal Team
Dekra Safety Training: Mandatory office and safety protocols.
All Flink Employees in Germany are required to do the Dekra Safety training. When you receive the email in your inbox, please complete the training as soon as possible. This is a 30-minute training that essentially goes through the basics of office safety. If you have any questions, please reach out to Rafif Dawoud ([email protected]).
Action Needed: Keep an eye on your inbox for an email invite and complete these modules on demand.
✨ Good to Know: Our Digital Toolkit
At Flink, we keep things fast and collaborative. We primarily rely on Google Workspace for our deep work and Slack for our daily connections. Here is everything you need to know to get set up!
Your @goflink.com email is your golden ticket! It’s a Gmail account that unlocks our entire suite of collaborative tools:
☁️ Google Drive: Our central hub for storage. This is where we keep all our word processing, spreadsheets, and presentations.
📝 Docs, Sheets & Slides: We work in real-time! Whether you're drafting a strategy, analyzing data, or building a deck, these tools allow multiple Flinkers to collaborate simultaneously so everyone always has the latest version.
🗓️ Google Calendar: The easiest way to schedule. Pro tip: You can add your teammates' calendars to your view to quickly see when they’re available for a sync.
📹 Google Meet: Our go-to for video calls. It’s fully integrated, so you can jump into a meeting directly from your calendar or email invite.
💬 Slack: Our Virtual Office
Slack is where the Flink magic happens! It’s our space for instant messaging, group discussions, and cross-team coordination.
How it works:
👤 Direct Messages (DMs): Perfect for quick questions or immediate answers from any Flink employee.
📣 Channels: These are organized spaces for specific topics. You can join as many as you like and "star" your favorites to keep them at the top of your sidebar.
🚀 Slack Best Practices
🎯 Right Channel, Right Topic: Always ensure your post matches the channel's purpose.
🎫 Requests vs. Chats: Slack is for talk; Jira or Email is for formal requests and "big asks."
⏱️ The 24-Hour Rule: If you’re in the office, aim to respond within 24 hours.
🗓️ Update Your Status: Use icons to show if you’re on holiday, in focus time, or out sick.
🎉 Have Fun! Use Slack to build community and get to know your fellow Flinkers.
⚙️ Set Up Your Profile
Log in with your @goflink.com email and complete your profile to help us stay connected as we grow!
Required: Full Name, Job Title, and a clear Photo.
Optional but Awesome: Hometown, Preferred Pronouns, and your Favorite Flink Item!
📍 Must-Join Slack Channels
Ready to dive in? Here are some of the most useful channels to get you started:
Channel | What's happening there? |
#general | Crucial company-wide announcements. |
#hq_berlin / #nl_hq | Local office updates for Berlin and Amsterdam |
#flink-values | Celebrating moments where we live our core values. |
#finance_de | The place for reimbursements, policies, and travel expenses. |
#flinkers_united | Meet new people! Our @donut bot makes weekly intros for coffee or lunch. |
#random | Team jokes, funny GIFs, and spontaneous ideas. |
#industry-intel | Sharing news about competitors and the startup world. |
#soundshare | Share your favorite tunes and discover what others are vibing to. |
#start-up-league-football | Join our 5v5 team in Berlin! (Code: FLINK-SUL). |