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NL - Flink Employee Discount

Introduction

On 1 February 2023, we will launch a new system to manage our Flink employee voucher. With this launch, all existing employee voucher codes will be deactivated and you will be required to request a new voucher via a Google Form. Once you have requested your code, it will be automatically linked to your Flink consumer profile (i.e. the personal account that you use to order from Flink) and added to your voucher section visible at Checkout. See the details below for how you may request your voucher...

Note these prerequisites for setting up your employee voucher:

  • You must have an SAP SuccessFactors employee profile - reach out to People Ops if this is not the case

  • You must have the correct GoFlink email address in your SAP SuccessFactors employee profile

  • You must have an existing Flink consumer profile. Download the app (or web) and sign up now if you have not already done so.

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Why are we moving to a new system?

Marketing has moved to a new campaign management tool, Talon One. As a result, all existing campaigns must be migrated to the new system including the employee voucher. The new tool will enable us to more effectively and autonomously manage consumer campaigns as well as the employee discount.

What is the Flink employee discount?

With the Flink employee discount, you will be eligible for a 10-20% discount off your Flink groceries, up to a maximum of EUR 1080 per year.

The % discounts and delivery fees are defined by the order type and channel:

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Any orders completed via the Flink website for “click + collect” will be eligible for a 20% discount and delivery fees will be waived. All other orders will be eligible for a 10% discount (minimum order 25 EUR) and no waived delivery fees.

Each voucher has an annual redemption budget of 1080 EUR i.e.: you can only redeem up to 1080 EUR worth of discount each year (that’s a lot of groceries!). If you exceed this budget, your voucher will automatically be deactivated and will not be visible. You will receive your new annual budget at the start of the next year.

Please note:

  • Your voucher should be for private use and items should not be used for resale

  • Your voucher is unique to you (and your Flink consumer account) and cannot be used by others

  • For legal reasons, discount restrictions (automatically applied) exist for selected items (e.g. we are prohibited from giving a discount on tobacco in DE). This list is always changing, we have highlighted the most pertinent examples below for your reference:

    • Germany: Ja! Products, Tobacco or tobacco-related items like Papes/Heats, Gift Cards, Apple Products

    • Netherlands: Baby Products, Alcohol, Medicine, Tobacco or tobacco-related items like Papes/Heats, Gift Cards

How do I request my employee voucher?

  • Step 1: Ensure you have an existing Flink consumer profile. If not, download the app (or web-app) and sign-up before proceeding to the next step

  • Step 2: Submit your request for a voucher via this Google Form.

  • Step 3: Your voucher should automatically appear in your account - you can find the voucher in the "Vouchers” section at checkout.

Please note, that it could take up to 15mins for the voucher to appear in your profile.

What do I do if I request a voucher but I do not see anything in my wallet?

It can take up to 15 minutes for your voucher to appear in your Flink consumer profile. If after 15 minutes there is still no voucher, please reach out to your People Ops team to identify the source of the problem. There are five possible reasons why your voucher was not activated - People Ops will support you in identifying the problem and providing a solution:

  • You may have inputted the wrong consumer email when they requested access via the Google Form survey

  • You have not yet opened a Flink consumer profile

  • You may not yet have an SAP employee profile (e.g. recently joined Flink and your profile is still pending activation): check if your onboarding in SAP is completed

  • You do not have a GoFlink email address linked to your SAP employee profile

What happens if I exceed the 1080 EUR budget?

If you exceed this annual budget, your voucher will automatically be deactivated and will not be visible in your wallet. You will receive your new annual budget at the start of the next year.

Questions or queries?

If you have any questions about the voucher or any problems receiving/ using your voucher, please reach out to [email protected] for help

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