📰 In This Week's Newsletter:
Weekly To Do's - Handover Shelves Survey (Deadline Friday); Enrolment Certificate Recollection - Winter Semester 2026/2027; Promos This & Next Week
Key Updates - Rider Rating In The WF App (Live Thursday); Stock Check Priorities Renamed
Shelf Changes & Delistings - Check HubOne
Weekly To Do's
📋 Fill In The Handover Shelves Survey
Does your hub need additional Handover Shelves Numbers or tapes? Let us know so we can order them for you.
👉 Please fill in the survey with what your hub needs.
📅 Deadline: Friday, 7 August
🎓 Enrolment Certificate Recollection - Winter Semester 2026/2027
We've started collecting enrolment certificates for Winter Semester 2026/2027.
📅 Timeline
03.08.2026: Recollection links sent for certificates expiring by 31 August (600 certificates total)
Mid-August: Recollection links go out for certificates expiring in September
👉 Action Required
Check your Cluster Sheets
Remind employees to upload their certificates via the Fountain link already sent to them
⏱️ Processing time: Zendesk requests can take up to 4 working days.
How You Can Help
🚫 Don't escalate tickets submitted within the last 4 days, unless urgent (urgent = employee paused)
🚫 Don't use Slack to escalate or request ticket status updates
⚠️ Missing uploads will result in termination of employment.
📝 Reminder: Cluster Sheets only update after a team member has reviewed the case.
Example: Employee uploads at 3:00 pm → Hub Manager checks at 4:00 pm and sees the Sheet isn't updated yet. ✅ This is normal — no need to escalate.
🛒 Promos This & Next Week
Please familiarise yourself with the promo file so you're prepared for higher demand for these SKUs!
Here you find the file detailing the products on promotion: Promos for Hubs
Key Updates You Can't Miss
🚲 Rider Rating In The WF App - Live This Thursday, 6 Aug
Starting this Thursday, riders will be able to see their customer rating directly in the WF App.
What customers see:
What riders will see:
Please keep an eye on the ratings together with your riders, so they know how they can improve - or what customers already appreciate about their delivery:
.
Riders will get all the info themselves in the WF Newsletter on Thursday, together with an Edume Guide — please keep an eye on completion in your hub so everyone is up to speed.
Find all the details here: Rider Rating — Hub Leadership Training.
📊 For Hub Leadership the data will be made available in Data Studio soon!
🔝 Stock Check Priorities Have Been Renamed - Live
We've updated the Stock Check priority groups to better reflect the actual urgency of each check.
Why the change? Too many different check types were marked as "Urgent" - making it hard to see which checks really needed attention first. Now the most time-critical checks stay Urgent, while others have moved to High or Medium priority, so you can focus on what matters most right now.
What's new?
Missing Item checks (after a pre-delivery issue happens) are now the only check type under Urgent.
Some checks move down a level — e.g. Low Stock checks are now under High instead of Urgent.
📝 Note: Checks that were already open before today keep their old ranking until they are updated — so for a short while you may see the same type of check appearing in two different groups.
💡 Please force close and reopen the app to make sure you're on the latest version.
Shelf Changes & Delistings
📦 Shelf Changes & Delistings Are Now In HubOne
You'll find all Shelf Changes and Delistings directly in HubOne.
See all info here: Shelf Change Assistant