1. New Training for Riders & OAs: Inclusion at Flink - Recognising and Preventing Discrimination

At Flink, we want to create a safe, inclusive, and respectful work environment for everyone - in the hubs and on the road. As part of this effort, we are happy to introduce a new training for all Flink employees: Inclusion at Flink - Recognising and Preventing Discrimination.

This brief course explains

You can find the completion overview in the WF Training Dashboard.
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As Hub Leaders, you handle a lot of sensitive information every day, especially employee (performance) data. To help you navigate this safely, we are excited to share a new training lesson for hub leadership.

Keeping employee data secure isn't just about ticking off a compliance box; it's about respecting our team's privacy and maintaining their trust. This short video is a quick, practical guide to ensuring we always handle performance data securely and in full compliance with GDPR.

Here is what you will learn in this short video:

As leaders, we protect our team's privacy by starting with us. Please make sure to carve out some time this week to complete the lesson.

👉 Login into training.goflink.com -> My Learning -> Data & KPIs to complete it today!

Thank you for your dedication to keeping our hub a safe and secure place to work!

Please familiarise yourself with the file to be prepared for a higher demand for these SKUs!

Here you find the file detailing the products on promotion: Promos for Hubs

We now offer 300+ favourites at the lowest prices on the market, guaranteed. Many customers don't know yet, and that's where you come in. When you hand over an order, you have a moment to change that. A few friendly words can make a real difference.

Here's what customers see in the app, so you know what's behind the campaign:

1. Riders spread the word

We'd love for our riders to inform customers about the new prices wherever possible. Here's the message they'll be briefed on tomorrow:

If they ask questions

Q: Is this just a temporary promotion?

A: No, these are the new prices. Flink has permanently changed pricing on 400+ products.

Q: Which products are cheaper?

A: The most popular everyday items, the things people order most. Customers can see the full list in the Flink app, marked with the Best Price arrow.

Q: How does the price guarantee work?

A: If a customer finds the same product cheaper at another online store, Flink refunds the difference. Full details are in the app.

Q: Isn't Flink still more expensive than supermarkets?

A: Our prices are now the lowest compared to other online supermarkets on hundreds of items, plus delivery straight to the door. It's a great deal overall.

A few tips

2. In the hubs

You'll soon receive special flyers to add to customer orders, along with posters to display in the hub so the whole team can see the campaign. Stay tuned.

Questions? Ask your team lead, or visit https://goflink.com/en-DE/pricematch

Because the team is short-staffed, we’re seeing longer reply times, which also affects Hub manager requests, such as contract changes. Thank you for your understanding while we work through the queue.

🚨 Escalations – Important Reminders

Conservative waiting time estimation for Employees

Please note that the weekend is included in all the numbers below:

Important: Please use the hub’s goflink account to access the link. Access requests from private email addresses will be declined.

The changes will go live tonight between 01:00 and 07:00. Please reorder the products tonight or tomorrow morning. Be careful to only follow the file with your exact hub name and code.

View Shelf Change Files