📰 In This Week's Newsletter:
Weekly To Do's: HubOne - Double Picking Warning, Promo this & next week
Key Updates: Restocking V2, WorkForce Updates
Shelf Changes & Delistings
 | Weekly To Do's |
📲 HubOne - Double Picking Warning
Currently, it can happen that two OAs get the same order for picking on the Zebra. If this happens, the second OA will see a warning telling them that the order is already in picking.
If you see this warning, check if the order is currently picked by someone else, and if yes, click Close.
If you keep receiving the same order again and again, close and restart the app.
In the future, we will also show the picker who picked the order.
The teams are already looking into solving the underlying cause for this.
📦 Promo this & next week
Please familiarise yourself with the file to be prepared for a higher demand for these SKUs!
Here you find the file detailing the products on promotion: Promos for Hubs
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Key updates you can't miss
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📦 Restocking V2: Go Live Wednesday 29th
Restocking is one of the most important tasks in the hubs; it helps ensure shelves are always full and allows us to pick faster.
To help you further improve your restocking, we are adding the ability to filter and sort restocking lists by shelf location and product category, so you can better organise your restocking!
💪 WorkForce Updates
Due to team absences and short staffing, we’re currently experiencing longer reply times, which also impacts Hub manager requests such as contract changes. Thank you for your understanding while we work through the queue.
Escalations – Important Reminders
Please escalate urgent cases only
Always include the Zendesk ticket ID
We are actively working on resolving all tickets in the queue
Please do not contact the team privately via Slack; we are checking your escalations every hour and will get back to you ASAP.
Performance Warnings – Reminder
To ensure a smooth and compliant process for performance warnings, please make sure to include all required information when submitting a request 👇
What needs to be included:
📅 Date of the 1:1 meeting where performance was discussed
🎯 Discussion details (KPIs, expectations, and how the employee can improve)
💬 Employee’s reaction during the meeting
📊 Performance change after the meeting (improved / same / worse + effort shown)
Screenshots:
Employee Performance Dashboard
Hub Average Dashboard (Looker)
Why this matters:
Process requests faster
Ensure warnings are valid and legally compliant
Avoid back-and-forth for missing details
Zendesk Numbers
Solved Week 17 - 530
Updated with comments Week 17 - 684
Full Resolution Week 17 - 82.7 hours
Team | Number of Open tickets |
Workforce Support & WebHelp | 411 |
Conservative waiting time estimation for Employees
Please note that the weekend is included in all the numbers below:
Team | Conservative waiting time estimation/ First reply time |
Workforce Support & WebHelp | 2 days |
 | Shelf Changes & Delistings |
Shelf Changes
Important: Please use the hub’s goflink account to access the link. Access requests from private email addresses will be declined.
The changes will go live tonight between 01:00 and 07:00. Please reorder the products tonight or tomorrow morning. Be careful to only follow the file with your exact hub name and code.