š° In This Week's Issue:
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Weekly To Do's
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š§ HOM Quiz Q1: Help Us Build a Stronger Foundation!
The next iteration of the HOM (Hub Operating Model) Quiz is launching this week, and we need your expert insight to help us grow.
As we saw from our first assessment in Q4 2025, our Hub Leadership team, including OA+, SLs, and HMs, holds a solid baseline knowledge score of 64%. While we saw fantastic results in areas like Hub Safety, the data also highlighted clear "areas of improvement" in newer processes and systems.
Why are we doing this?
This isnāt a performance test. It is a vital tool for us to understand where our training and communication might be falling short. By identifying these gaps, we can:
Target Training: Develop better resources for the areas you find most challenging.
Simplify Processes: Improve how we roll out new updates to make them easier to retain.
Support Growth: Ensure every leader has the tools and knowledge needed to run a successful hub.
What you need to know:
Itās Anonymous: Please be honest! We want to see the real picture of our current operations.
Quick & Easy: The assessment consists of 15-20 questions via Edume.
Our Big Goal: Last time, we reached 41% completion. This quarter, we are aiming for 80% completion across all hubs to ensure our data truly represents our teams' needs!
Keep an eye on your inbox later this week for the direct link. Your participation is the most important step in helping us build a more informed, efficient, and supported leadership team.
Letās bridge the gaps together!
š¢ We Want Your Feedback: Late-Night Cancellation Updates
Recently, we introduced a new step for cancelling late-night orders due to "insufficient staffing." As a reminder, for certain orders, you will now see a prompt asking you to double-check the cancellation before hitting confirm. This was designed to help us reduce avoidable cancellations and ensure we provide the best possible experience for our customers during the final hours of the shift.
How is it working for you?
Now that the feature has been live for a short while, we want to know how it feels on the ground. Is it clear? Is it helpful? Is it slowing you down?
We need your honest feedback to help us fine-tune this feature and make sure it works for you, not against you.
It only takes a few moments to complete, but your input is essential to helping us improve our hub tools. Thanks for helping us get it right!
š Incoming bio goods checks
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The incoming bio good inspection and documentation are critical procedures for compliance with EU bio regulations and to avoid penalties.
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The flow below outlines the specific process flows for both paper and digital (REWE) delivery bills, including documentation steps like adding the Bio OK stamp and uploading pictures to Flowtify.
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š Helpful material
Incoming bio goods checks presentation, incl. Bio Supplier list
āš£ Questions to Imani Reiser
š¦ Promo this & next week
Please familiarise yourself with the file to be prepared for a higher demand for these SKUs!
Here you find the file detailing the products on promotion: Promos for Hubs
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Key updates you can't miss
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š“āāļø DaaS Orders SOP
1. Identification (Hub Team)
ID Outsourced: Identify if the order is assigned to an external provider based on the logo shown on the Screen.
2. Picking
Pick and pack the required items into Flink paper bags as usual.
3. Tamper-Proof Sealing & Labeling
Seal: Securely close the bag using a stapler to ensure it is tamper-proof. Staplers can be ordered via Amazon if needed.
Label: This is a crucial step: Write the customer's last name and the order number clearly on the outside of the bag (e.g., "MĆ¼ller - #7890").
4. Place on Handover Shelf
Take the sealed and labeled bag to the dedicated handover shelves.
Place the bag in the specific section corresponding to the designated provider.
šļø Rescue Bag Builder Survey
Please fill out this form and let us know your feedback about the new Rescue Bag Builder.
Workforce Updates
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Because of planned and unplanned absences and the shorter working week due to the long Easter weekend, we're seeing longer response times. Thank you for your understanding while we work through the queue and finalise the Summer Semester 2026 matriculation certificates.
šØ Escalations ā Important Reminders
Please escalate urgent cases only
Always include the Zendesk ticket ID
For visa unpausing cases, please do not reach out via Slack to Workforce Support, as this may delay responses
š¢ Enrolment Certificates Update - Summer Semester 2026
350 employees have not yet uploaded their matriculation certificates (current ones expire on 31 March 2026)
Additionally, 65 certificates are still missing for April
Next steps:
From 1 April: Employees with missing certificates will be paused in bulk and batches.
By calendar week 15: All missing cases will be paused
From 9 April: First batch of terminations will be processed for people who did not submit matriculations and are paused.
ā ļø Terminations will not be revoked if certificates are submitted after processing
š Please review your Cluster Sheets immediately and remind affected employees to upload their documents without delay to avoid operational impact.
šMinijob contract changes updates
Effective immediately, we will no longer process contract changes to Minijob, even if approved by the Area Manager. All such requests will be denied and no exemptions made.
Metric | Workforce Support & WebHelp |
Solved WK13 | 771 |
Updated with comments | 893 |
Full Resolution | 25 hours |
Open Tickets (new/untouched) | 367 |
Conservative waiting time estimation for Employees | 48 Hours |
 | Shelf Changes & Delistings |
Weekly Delistings
š¦ You will find hub specific list in this google drive folder. Please ensure that all affected items are properly outbounded to keep our shelves accurate and organized. šŖ
Shelf Changes
Important: Please use the hubās goflink account to access the link. Access requests from private email addresses will be declined.
The changes will go live tonight between 01:00 and 07:00. Please reorder the products tonight or tomorrow morning. Be careful to only follow the file with your exact hub name and code.