Hub Pick, Pack & Handover Prep
This guide outlines the process for handling DaaS (Delivery as a Service) orders. When orders are fulfilled by external partners like Wolt or Uber, following these steps ensures the handovers are seamless and orders are easily identifiable.
What is DaaS?
DaaS stands for Delivery as a Service. It means we utilize external delivery providers to help deliver our orders. You can identify these orders by the specific partner logo appearing on the Hub One Screen.
The 4-Step Handover Process
Step 1: Identification
Check your Zebra device for incoming orders. Look at the Hub One Screen: if you see an external logo (Uber/Wolt), the order is outsourced.
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Step 2: Picking
Pick and pack the items as usual using Flink paper bags. Ensure all items are present before proceeding to the packing finalization.
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Step 3: Sealing & Labelling
Staple the bag for a tamper-proof seal. Crucial: Write the customer’s Last Name and Order Number clearly on the bag (e.g., Müller - #7890).
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Step 4: Handover Shelf
Place the sealed bag on the dedicated handover shelf. Make sure it is in the section labeled for that specific provider.
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Resources & Support
Need help with a DaaS order?
Check the Hub One Screen for provider-specific contact details.
Report any issues with external pickups in the #flink_operations Slack channel.