đ° In This Week's Issue:
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Weekly To Do's
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đ Empties Update
We have prepared a training video for the empties process.
đŠ Promo this & next week
Please familiarise yourself with the file to be prepared for a higher demand for these SKUs!
Here you find the file detailing the products on promotion: Promos for Hubs
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Key updates you can't miss
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đ New Feature: Battery Count - LIVE Wednesday 4th
We are excited to announce a major update to how we manage our battery inventory! Say goodbye to jumping between different forms and spreadsheets. We are integrating the Battery Count directly into the HubOne app to make your weekly tasks smoother, faster, and more reliable.
Why the Change?
Until now, our battery counts were scattered across Zendesk, Google Forms, and Airtable. This often led to:
Inconsistent Data: Different totals are being reported week-to-week without a clear reason.
Maintenance Gaps: Broken batteries sometimes went unreported because they required a completely separate process.
By moving everything into HubOne, we create a single source of truth.
Whatâs New for You?
The new system combines daily management with your weekly count in one place:
Real-Time Management: You can now add new batteries, update non-functional statuses, and outbound batteries for repair as it happens.
Scheduled Weekly Counts: Once a week, you'll see a 'pending' count in your Inventory Tab. Just scan every battery in your hub to complete it.
Smart Validation: If the app expects a battery to be there and itâs missing, it will ask you for a reason (like "Stolen" or "Repair") to ensure our data stays accurate.
Full Visibility: Anyone in the hub can now see exactly who completed the last count, when it was done, and how many batteries were confirmed.
How to Get Started
When your next count is scheduled, just follow these simple steps:
Open the Inventory Tab in HubOne.
Scan your batteries one by one to add them to the count.
Adjust statuses if a battery has become non-functional.
Confirm stock and outbound any missing items.
Detailed Slide Deck: Here
Happy Counting!
đȘ« Battery Management Update: Non-Functional Damage Reasons
Another small but important update for battery management, when marking a battery non-functional, you will now have the option to specify the damage reason, including the asked-for âNo QR code / no barcodeâ option. You wonât need to add the reasons for batteries, which were marked as non-functional before this update.
Another step in improving hub/fleet operations!
Workforce Updates
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Metric | Workforce Support & WebHelp |
Solved WK9 | 1129 |
Updated with comments | 1179 |
Full Resolution | 72 hours |
Open Tickets (new/untouched) | 362 |
Conservative waiting time estimation for Employees | 48 Hours |
Conservative waiting time estimation for Hub Managers Escalations | 48 Hours |
 | Shelf Changes & Delistings |
Monthly Delistings
đŠ You will find hub specific list in this google drive folder. Please ensure that all affected items are properly outbounded to keep our shelves accurate and organized. đȘ
Shelf Changes
Important: Please use the hubâs goflink account to access the link. Access requests from private email addresses will be declined.
The changes will go live tonight between 01:00 and 07:00. Please reorder the products tonight or tomorrow morning. Be careful to only follow the file with your exact hub name and code.