š° In This Week's Issue:
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Weekly To Do's
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šBattery Management in HubOne - Missing Hubs
Last week, we launched the new battery management feature in Hub One. Thank you to the hubs that have already input their inventory of batteries, but we still have some hubs not yet started:
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DE_BER_PREN
DE_BER_RING
DE_BOC_ZENT
DE_BON_KASE
DE_BRE_ZENT
DE_CGN_KALK
DE_CGN_NIPP
DE_ESS_HOLS
DE_KRE_HANS
DE_MAZ_INNE
DE_NRM_MAXF
DE_WIE_MITT
DE_ZCJ_ZENT
DE_ZCZ_MITT
Please ensure this is completed ASAP, the next step, the battery count feature, will go live in the near future, and it will not be possible to complete if the inputting of battery inventory step hasn't been started.
Feature details reminder:
This update will provide a new Battery Inventory system directly in HubOne, replacing the current battery counting via Google Forms/Slack.
By tracking every battery and its operational status individually, weāre improving traceability and ensuring no asset gets lost.
How does it work?
Go to Hub One -> Inventory -> Battery Management to access the new system:
Add your batteries to the inventory: Scan all your batteries to add them into the system.
Mark as non-functional: Flag any damaged or unusable batteries as "non-functional"
Outbound batteries: Outbound batteries with the right reason when they leave the hub for repair, transfer, or if they are lost/stolen.
āš Check out all details about the process here!
Battery not scannable? Create a Zendesk ticket for damaged battery (form will be updated soon).
Important! You still need to send a repair request!
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š² Zebra & Tablet Count
Task: Quick hardware count per hub for Zebras and tablets here.
Scope: Count only ā no serial numbers required.
Time: approx. 1 minute.
Deadline: EoW (End of Week).
Background: Avoiding a full-scale inventory; identifying discrepancies from previous reports.
š¦ Promo this & next week
Please familiarise yourself with the file to be prepared for a higher demand for these SKUs!
Here you find the file detailing the products on promotion: Promos for Hubs
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Key updates you can't miss
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š» Hub Portal Damage Reports - Reported By: Goes Live This Week
To improve how we manage our fleet, we have added a new column to the Vehicle View > Reported Damages section of the Hub Portal. This update identifies the specific individual reporting vehicle damage, allowing for quicker follow-ups if you need more context on a report. This added visibility ensures our reporting system remains accurate and accountable across the team.
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Workforce Updates
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š¢ Enrolment Certificates Update
We are missing 185 employees Summer semester enrollment 2026 certificates (expires 28.02.2026).
š Action required:
Check your Cluster Sheets.
Remind employees to upload their certificates via the Fountain link already sent to them recently, as soon as they receive documents.
ā±ļø Processing time: Please note that ZenDesk requests take up to 4 working days to be processed and it is best for employees to submit documents via Fountain links.
Metric | Workforce Support & WebHelp |
Solved WK8 | 1258 |
Updated with comments | 1367 |
Full Resolution | 54 hours |
Open Tickets (new/untouched) | 475 |
Conservative waiting time estimation for Employees | 48 Hours |
Conservative waiting time estimation for Hub Managers Escalations | 48 Hours |
 | Shelf Changes & Delistings |
Monthly Delistings
š¦ You will find hub specific list in this google drive folder. Please ensure that all affected items are properly outbounded to keep our shelves accurate and organized. šŖ
Shelf Changes
Important: Please use the hubās goflink account to access the link. Access requests from private email addresses will be declined.
The changes will go live tonight between 01:00 and 07:00. Please reorder the products tonight or tomorrow morning. Be careful to only follow the file with your exact hub name and code.