š° In This Week's Issue:
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Weekly To Do's
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š¦ Promo this & next week
Please familiarise yourself with the file to be prepared for a higher demand for these SKUs!
Here you find the file detailing the products on promotion: Promos for Hubs
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Key updates you can't miss
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š² Rider Damage Reporting: Live Wednesday 4th!
Starting this Wednesday, we are officially rolling out the new Rider Damage Reporting feature to all hubs! This update shifts the primary responsibility for flagging vehicle issues directly to our riders, streamlining maintenance and getting damaged bikes fixed faster.
How the New Process Works
Riders will stay online while reporting and can now manage their assigned vehicles directly through a few simple steps:
View Status: Riders can see a vehicle's operational status and history as soon as it is assigned.
Report Directly: Click 'Report a damage' to select specific vehicle parts and damage categories.
Evidence & Details: Riders must include comments and a clear photo for every damage reported to help mechanics bring the right tools.
Physical Tagging: Once a damage is reported, the rider must place a red zip tie on the handlebar, even if the bike is still safe to ride.
Automatic Sync: All reports sync immediately to the Hub Portal for management and mechanics to see.
Hub Leadership & Management Role
While riders are now the main reporters, Hub Leadership (HM/SL/OA+) remains critical for oversight:
App Updates: Ensure all riders update their WF App to the latest version by Wednesday.
Zip Tie Management: Store red zip ties (delivered in packs of 100) where riders can easily access them.
Verification: Hub leads should verify rider reports during standard bike checks and manually add any missed damages.
Organisation: If space permits, separate vehicles marked with red zip ties from the operational fleet.
Mechanic Loop: Confirm that mechanics remove the red zip ties only after the repair is complete.
ā ļø Re-Order Red Damage Tags Cable Ties for Broken Bikes (100 pcs) via Coupa
The new feature will be featured in the next HM huddle on Wednesday.
š² There is an Edume Guide for riders to complete in the training section of the WF App
š Detailed Slide Deck: Here
āļø Customer Feedback Update - Notification Dot for Hub dashboard
As requested via the #hub-feedback-ideas slack channel, we added a pink notification icon in the side bar to give better visibility when customer feedback needs to be addressed.
š Update WF Training Completion Dashboard
Weāve streamlined the way you track team development. You can now view all Workforce training modules (not just Onboarding) in one place and drill down into specific course and employee progress with a single search.
The Mission: Closing the Gap
German is currently at 39% completion for non-onboarding courses. This new dashboard isn't just a tracking tool; itās your roadmap to identify where processes are stalling and guide your team toward the finish line.
Track New Process Launches
Whenever we release a new feature or process guide, it will automatically appear on your dashboard. This gives you a real-time "health check" on how well your staff is adapting to new updates.
š” Quick Start: How to Use the Dashboard
Is your hub struggling with a specific area? Here is how to fix it:
Identify the issue: (e.g., Riders arenāt checking IDs for alcohol deliveries).
Search by course: Look up "Alcohol Refresher Guide" in the dashboard.
Analyse the data: Scroll down to the employee level to see who is missing the training.
Take Action: Follow up with those specific staff members to get them up to speed. š
š Ready to dive in? Here
Workforce Updates
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š¢ Enrolment Certificates Update
We are missing 207 employees' Summer semester enrollment 2026 certificates (expires 28.02.2026).
Deadline: Upload of the SoSe 26 matriculation certificate is due by February 11, 2026.
Matriculation certificates expiring March 2026 recollection will start by end of the Week 6.
š Action required:
Check your Cluster Sheets.
Remind employees to upload their certificates via the Fountain link already sent to them recently, immediately they receive documents.
Processing time: Please note that ZenDesk requests take up to 4 working days to be processed and it is best for employees to submit documents via Fountain links.
Metric | Workforce Support & WebHelp |
Solved 4 | 1015 |
Updated with comments | 1177 |
Full Resolution | 82.8 hours |
Open Tickets (new/untouched) | 334 |
Conservative waiting time estimation for Employees | 24 Hours |
Conservative waiting time estimation for Hub Managers Escalations | 24 Hours |