📰 In This Week's Issue:
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Weekly To Do's
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📢 Flink-Risk Assessment (GBU) – Action Required!
Following the successful completion of our Risk Assessment (GBU) tutorial sessions last week, it’s now time to implement the process in your Hubs. ✅
⚖️ More Than a Formality: It’s the Law
Please remember: the GBU is not just a document; it is a statutory duty under §§ 5 & 6 of the Occupational Safety and Health Act (ArbSchG). As Hub Managers, you are personally responsible for conducting and regularly updating the GBU in your Hub, in accordance with the delegation of duties under § 13 ArbSchG.
Where Can You Find the Documents?
All necessary materials are available under the GBU section in the new Leadership-Portal under “Safety & Compliance”:
📋 Current Flink GBU list
📖 Detailed instructions (available in both German and English)
✅ Corresponding Assessment
What Needs to Be Done? (Your To-Dos)
Please complete the GBU list step-by-step according to the instructions. The following steps must be finalized by mid-February:
🔍 Complete: Go through the entire list for your Hub thoroughly
✍️ Sign: The GBU must be signed by hand
⬆️ Upload: Upload the completed GBU to in Airtable
🗂️ File: Print the GBU and place it in the Work-Safety Folder at your Hub so it is clearly visible
Do You Have Questions?
We are here to support you! If you have any uncertainties or questions regarding the implementation, please reach out directly to your Work-Safety Team:
📣 Rafif & Kevin are happy to assist you.
Your Work-Safety Team
Stay Warm, Stay Safe: New Winter Rider Wellbeing Guide!
With temperatures dropping, it’s time to level up our riders' winter gear strategy. We’ve just launched a new Edume Guide specifically designed to help riders master the elements and stay comfortable during your shifts.
What they will Learn:
The "Onion" Method: Why layering like an onion is better than dressing like a marshmallow to manage sweat and stay warm.
Protect Your Extremities: Hands and feet are the first to get cold, which can slow reaction time for braking. Learn how to keep them responsive.
Fuel Your Internal Heater: Why its important to eat and hydrate regularly in sub-zero temperatures, even if not feeling thirsty.
Know When to Break: How to perform a quick self-assessment to identify when a warm-up break is needed at the hub.
👉 Riders should go to WF App>Training to be able access the guide today!
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Key updates you can't miss
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🚀 Launching: The New Hub Leadership Training & Portal - GoLive Today!
We are excited to announce a major step forward in how we develop our teams: the launch of the official Hub Leadership Training program.
Feature Spotlight: The New Training Portal
Central to this program is the launch of the Leadership Training Portal, a centralised platform designed to manage all training access and progress tracking:
Access Training: All Hub leads can access the training designed for their role via the My Learning Tab in the portal
Monitor Progress: Managers can view an overview of all team leads and track their completion status in real-time.
Nominate Talent: Use the portal to nominate well performing employees to be trained for the next higher role (OA+ or SL). Area Managers will be able to nominate someone to train for HM role.
Once someone is nominated, they receive an email with instructions to the trainings.Support Growth: The portal allows you to check in on your trainees, discuss their challenges, and set their "Understanding Level" to ensure they are truly ready for the next step.
Comprehensive Training Content
We have developed 11 specialised modules designed to provide a clear career path for our operations leadership teams. The content is a mix of theory slides, interactive assessments, and courses across four core areas:
Safety & Compliance: Covering Hub, Work & Fire Safety, as well as Labour Law and Workforce Compliance & GBU.
Note: Under GBU you can find the GBU training, an edume assessment and the link to the GBU form
Quinyx & Planning: Focusing on planning basics, scheduling.
Data & KPIs: Training on Live Steering and understandingKPIs to improve performance during the shift.
People & Soft Skills: Dedicated modules on our Flink Soft Skills, and , managing aggression & de-escalation techniques.
Growing Our People, Strengthening Flink
This program is designed to support a structured onboarding training and succession planning across all roles. It equips managers with the tools to build stable, high-performing teams, directly boosting Hub performance and team satisfaction.
By ensuring every leader is genuinely ready for their role, we are raising the standard of operational excellence across Flink.
👉 Check out the detailed presentation: Here
📣 Any questions or feedback: #temp-de-leadership-training
🌃 Updated Late Night Cancellation Flow - Go Live This Wednesday!
To ensure we are maximizing our revenue and providing the best possible service to our customers, a new update to the order cancellation process will go live this Wednesday, January 21st.
What is Changing?
Currently, when a hub requests an order cancellation via the “Order cancellation request” Slack workflow using the reason “Night cancellation (insufficient staffing),” the order is cancelled immediately with no additional validation.
Starting Wednesday, we are introducing a New Flow to challenge cancellations for orders that are considered high-risk or high-value.
How the New Flow Works
Automated Check: When "insufficient staffing" is selected, the system will automatically check if the order meets high-risk criteria, such as:
High monetary value.
Short delivery distance.
Star customers or customers already experiencing long wait times.
The Challenge Message: If these criteria are met, the hub will receive a challenge message asking if an additional effort can be made to get the order delivered to avoid disappointing and potentially loosing customers.
Hub Confirmation: The hub must then review the decision and select one of two options:
"Yes, we can deliver": Proceed with the delivery as normal.
"No, we need to cancel": You will be asked to provide a specific reason and confirm the cancellation a second time.
Note: The order will only be cancelled if you proceed through this second confirmation and select "No, we need to cancel".
Why this is Important
This extra step is designed to help us avoid losing significant revenue on easily fulfillable orders and to prevent late cancellations that lead to high customer frustration. We want to make every effort to deliver to our most loyal customers and protect our hub’s performance metrics.
👉 Check out the detailed presentation: Here
💻 Hub Portal Updates
Based on your feedback after last week’s update, we added additional states to the Order Status Filters:
Claimed
A toggle to include ‘in queue’ / ‘on hold’ orders
📲 HubOne Updates
We have three new updates for HubOne, all of them were requested by hubs via the #hub-feedback-ideas slack channel, please keep your feedback coming, it makes a huge difference!
Rolling Inventory Checks have now their own Checks Category
This makes it easier for you to differentiate and prioritize your checks through the week
Stock Checks: Filter and Sort by Shelf Numbers
Current Stock is now visible during List Creation
👉 The Launch Team is looking for support!
How would you feel about advancing your career in Launch Project Management?
What do we offer?
Working in the Launch Team means collaborating within a tight-knit group of project managers dedicated to bringing the Flink in Germany closer to its expansion goals.
Our primary responsibilities include:
Opening new hubs
Decommissioning old hubs
Relocating between sites
Remodeling existing hubs
Your role will be to support the team while driving your own projects toward success.
What should you bring to the table?
High motivation and the ability to work independently.
Assertiveness and high stress resilience.
Strong attention to detail.
Physical fitness/stamina.
A positive attitude.
Willingness to travel within Germany.
Ideally, you also have:
Participation in previous launch projects.
Prior experience in project management.
A valid driver’s license.
Does this sound like a good fit for you? If so, please get in touch with Matthew Walsh via Slack or email.
📦 Promo this & next week
Please familiarise yourself with the file to be prepared for a higher demand for these SKUs!
Here you find the file detailing the products on promotion: Promos for Hubs
Workforce Updates
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Metric | Workforce Support & WebHelp |
Solved W3 | 1222 |
Updated with comments | 1404 |
Full Resolution | 74.5 hours |
Open Tickets (new/untouched) | 297 |
Conservative waiting time estimation for Employees | 24 Hours |
Conservative waiting time estimation for Hub Managers Escalations | 24 Hours |
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Shelf Changes & Delistings
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Monthly Delistings📦 You will find hub specific list in this google drive folder. Please ensure that all affected items are properly outbounded to keep our shelves accurate and organized. 💪
Important: Please use the hub’s goflink account to access the link. Access requests from private email addresses will be declined.
The changes will go live tonight between 01:00 and 07:00. Please reorder the products tonight or tomorrow morning. Be careful to only follow the file with your exact hub name and code.