š° In This Week's Issue:
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Weekly To Do's
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šØ Urgent Safety Update: Rescue Bag Compliance
Only include items within their Best Before Date (BBD) in our Rescue Bags. Double-checking dates ensures customer safety and maintains the high standards weāre known for.
Please follow the mandatory process below for all Rescue Bag stock:
š The Zero-Tolerance Rule
Never include a product that has passed its BBD.
The one time this is allowed is for bakery rescue bags that can have fresh bread 1 day past
BBD.
š Process for Unsold Bags
If a Rescue Bag does not sell on the day it is made, you must follow these three steps at the end of the day:
Inventory Correction: Remove all unsold bags from the system via a Stock Correction.
Inspection: Check the contents of the unsold bags. Items may only be reused for the next day if they are still within their BBD and show no signs of mold or damage.
Disposal: Immediately dispose of all expired products, moulded items, and empty packaging.
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Key updates you can't miss
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āļø Hub Portal Updates: January 2026 - Live Today!
We are excited to share three new improvements to the Hub Portal designed to streamline your operations and provide better visibility into your daily tasks that are already live!
1. Enhanced Order Filtering
Based on feedback from several hubs, we have improved the filtering options in the Orders Tab. You can now filter by Order Status and Order Type to get a more precise overview of your current workload.
2. Smarter Rider Widget Sorting
The Rider Widget now automatically prioritises riders who require the most immediate attention. Riders are now sorted in the following priority sequence:
TEMP OFFLINE: Specifically, those with NO VEHICLE ASSIGNED.
IDLE / DECLINING: Riders who are currently inactive or declining tasks.
Regular Riding states: Standard active delivery statuses.
Other TEMP OFFLINE: All other temporary offline reasons are moved to the bottom of the list.
3. Improved Order Stack Logic
To make managing multiple deliveries easier, orders within a stack are now sorted according to their actual sequence in the stack. This ensures that the information you see in the portal matches the physical flow of the delivery route.
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āļø New Winter Rider Safety Training - Live Today!
As the weather shifts, we are doubling down on rider safety. This week, we are releasing two new Winter Handling & Maintenance training modules specifically for our E-bike and E-scooter riders.
Why this matters for your Hub:
Reducing Accidents: In slippery weather, stopping distances can double, making smooth movements and extra reaction time critical for avoiding collisions.
Navigating High-Risk Areas: These modules teach riders to identify dangerous surfaces like black ice and tram tracks before they cause a loss of control.
Protecting the Fleet: Winter moisture and road salt can quickly corrode metal components, so we are teaching riders the importance of regular vehicle care.
Preventing Failures: By encouraging riders to report issues like brake problems or battery concerns immediately, we can prevent minor faults from turning into dangerous failures on the road.
How you can help: Please encourage riders to check the "Training" section of their Workforce App. If you see a rider struggling with the conditions or if the weather takes a turn for the worse, a quick reminder about these modules can go a long way.
Don't forget that waterproof trousers and shoe covers should be available at the hub for those who need them and can be ordered on Coupa.
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š¦ Promo this & next week
Please familiarise yourself with the file to be prepared for a higher demand for these SKUs!
Here you find the file detailing the products on promotion: Promos for Hubs
Workforce Updates
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Metric | Workforce Support & WebHelp |
Solved W1 | 504 |
Updated with comments | 733 |
Full Resolution | 64 hours |
Open Tickets (new/untouched) | 384 |
Conservative waiting time estimation for Employees | 2 days |
Conservative waiting time estimation for Hub Managers Escalations | 2 days |
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Shelf Changes & Weekly Delistings
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Important: Please use the hubās goflink account to access the link. Access requests from private email addresses will be declined.
The changes will go live tonight between 01:00 and 07:00. Please reorder the products tonight or tomorrow morning. Be careful to only follow the file with your exact hub name and code.