š° In This Week's Issue:
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Weekly To Do's
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š«Weekly Empties Inventory Count
When?
Today after the REWE delivery or on Wednesday (24.12.2025)
How?
Count the physically available empties in each hub:
Please enter the actual quantities available on site at the end of the day after the REWE delivery and fill them into this form.
Please take a look at the Best Practices shared in previous newsletters They will be helpful.
Please ignore the error screen that appears after you have selected the hub. The form still works.
āLink Inventory Check Form
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Thank you and Merry Christmas!
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Key updates you can't miss
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šNEW Product Launching Soon: Christmas Rescue Bags!
Launch date: 29 December
āSKU: 133402345 | Shelf: 2000X
āRescue bag value: ā¬10
How to build them:
Use the Rescue Bag Builder
Add at least 4 different products per bag (from the Christmas product list ONLY), the more variety, the better the surprise! š
Good to know:
Stickers will arrive in your hub by the end of this week.
The SKU list is available here ā please print it before 29.12
Letās rescue those products and turn leftovers into great customer wins! ā»ļøš
šø Minimum Wage Increase
Starting January 1, 2026 the minimum wage in Germany will be increased to ā¬13.90 per hour (ā¬12.82 before). Wage for OAs and Riders will be increased to this level. Bonuses for OA+ will be retained at the current level.
ā ļø Workforce App Update: Bike Swap Issue (iOS)
There is currently a technical issue in the Flink Workforce app on iOS. Some riders may see a āSomething went wrongā error when trying to use the Swap Bike feature.
Temporary workaround:
Ask the rider to punch out using End of shift
Wait 1ā2 minutes
Have them punch back in
Assign a bike in the app as usual
š§ Good news: This issue is expected to be fixed in the next app release in early January.
Thanks for your patience and for supporting the riders while we wait for the fix!
š¦ Promo this & next week
Please familiarise yourself with the file to be prepared for a higher demand for these SKUs!
Here you find the file detailing the products on promotion: Promos for Hubs
Workforce Updates
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Due to team absences and the holiday season, weāre currently experiencing longer reply times this week. Thank you for your understanding while we work through the queue.
šØ Escalations ā Important Reminders
Please escalate urgent cases only
Always include the Zendesk ticket ID
We are actively working on resolving all tickets in the queue
šļø Vacation Requests
Escalate vacation requests only after the employee has submitted the request in Quinyx
Vacation approvals/denials are handled automatically within 24 hours
If an employee with a goflink email hasnāt received a denial notification in the app, please ask them to check their goflink email inbox (the notification is sent there)
š Paused Due to Visa ā Contact Form Update
Weāve updated the Zendesk contact form for employees who are paused due to visa issues and cannot upload documents via Fountain
Please direct affected employees to use this form, as it routes directly to the Workforce Support team for faster support
Metric | Workforce Support & WebHelp |
Solved W51 | 857 |
Updated with comments | 965 |
Full Resolution | 58.8 hours |
Open Tickets (new/untouched) | 198 |
Conservative waiting time estimation for Employees | 24 hours |
Conservative waiting time estimation for Hub Managers Escalations | 24 hours |
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Shelf Changes & Weekly Delistings
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Important: Please use the hubās goflink account to access the link. Access requests from private email addresses will be declined.
The changes will go live tonight between 01:00 and 07:00. Please reorder the products tonight or tomorrow morning. Be careful to only follow the file with your exact hub name and code.