Please fill in your Counting Leads here until Wednesday EOD! After that you will receive invitations to training calls.

Preparation Checks:

Please complete this form by 12th December.

Weekly Empties Inventory Check

We will conduct weekly inventory checks every Wednesday for the next couple of weeks.
It starts tomorrow December 10th.

Please be specific and no estimates. Please count every relevant empties type (RC,TKT, Folding Box (FB), Meat Box (MB) and IFCO Box) in the work area and backstock.
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​Inventory Accuracy - One of two parts of the planned Empties OKR

Measures quality and consistency of internal Empties Uploads (Monthly Inventory and Daily TRT Upload)
→ Question asked in this Factor: Does the system stock align with the handed-in inventory amounts? - Yes, it should match, if the counted inventories and daily TRT uploads are consistent

Formula for Inventory Accuracy
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​→ System Stock/Systembestand = Inventory (startpoint at the beginning of the OKR Period) + inflow - outflow (Balances of TRT Uploads during the OKR Period) → the System Stock, which we get at the end of the OKR Period is expected to be equal the following inventory

How to get a good score for factor 1:

• Conduct precise and complete inventory counts at the beginning and end of each cycle
• Ensure TRT uploads accurately reflect all daily empties movements
• Regularly compare system stock with physical stock to catch deviations early (we will provide you with the according dashboards)

General best practices that will help you
• Build a consistent upload routine every delivery day
• Keep the empties area organized to prevent errors → also helps you massively with the monthly Inventory counts
• Train responsible staff on how to handle and upload TRT slips (maybe assign one responsible person per shift)
• Check your Inputs yourself - with the provided Airtable Interfaces (what did we upload?) and the Empties Dashboard in Inbound Checker (did we upload?)
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If you have questions, please get in touch with Berkan Kilicaslan & additional information (regarding Dashboards and TRT handling) is also in the empties channel on Slack.

As the year ends food authorities tend to visit our hubs more frequently.
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​It’s important to always:
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🧹 Keep the hub clean and tidy
🌡 Do the Flowtify checks, esp. For temperatures and bio products
🖨 Have the external and internal cleaning spec hanging.

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​When a control takes place, follow these steps:

✏️ Note down the inspector’s contact details

📑 Present requested documents

☎️ In case of questions or no access to documents reach out to your area manager or Imani Reiser (01623141510) during inspection

📣 Afterwards, submit a Zendesk ticket to inform food safety management and attach report: Authority Visits/Authority Requests > Food Monitoring Authority/Veterinary Office
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Questions to: Imani Reiser

We are excited to announce a major update to the Outbound during Inbound process in HubOne! After a successful testing phase, we are rolling this out to all hubs starting tomorrow.

This new feature completely replaces the old process of creating Hub Alert tickets for damaged or expired delivery items for non-REWE Deliveries.

🚫 The Old Way

Previously, for every damaged or expired product found during inbound, you had to create a separate Hub Alert ticket and attach pictures. This was:

✅ The New Solution

We have integrated the entire reporting flow directly into HubOne. Now, you can provide all the necessary evidence, photos and product code, right within the app while you are processing the delivery.

This means:

📲 How It Works

When you receive a damaged/expired product from the supplier, swipe left to "Outbound" an item during inbound. Then, follow the steps in the app:

Submit: Press confirm to finish.

No need for additional hub alert for Delivery - Product Issues 🚀

📖 Please take a look at all the details Here

Let's make sure we get paid for the damaged goods we receive! Start using the new flow tomorrow. 🚀

We have updated the Hub Alert form for Germany to remove unused fields and make reporting issues faster and easier for you.

Here is what has changed in the form options:

The changes will be reflected from tomorrow onwards.

We’re testing a new option for customers in outer turfs (10+). Instead of the standard delivery time, they can choose a fixed 2-hour no-rush window and receive a €1 discount on their delivery fee.

These orders may look “stuck” in the Picker Queue, but that’s expected - the system will release them for picking before the promised time.

Important: Don’t scan these orders manually (even if you have riders who are available). The system needs up to almost two hours to stack them efficiently and lower our operating costs.

You can spot these orders by checking their Promised Time on the Orders dashboard - they usually show more than 110 minutes.

We’ll improve how these orders appear on the dashboard soon.

Starting Thursday, there will be a new Edume AI Chatbot in the training section in the WF App.

Riders/OAs can ask any process questions to the EduMe Chatbot, and it will give you the requested information from the training content available. This way everyone can easily access any information you need without searching through all the contents.

Example: what to do if I mixed up two orders?

Simply navigate to the training section in the WF App, click on the ‘Ask AI’ button, and write your question!

Please familiarise yourself with the file to be prepared for a higher demand for these SKUs!

Here you find the file detailing the products on promotion: Promos for Hubs

Due to the holiday season in December, the deadline for January contract changes has been moved from 23 December to 15 December 2025.

Please note that any contract change requests submitted after 15 December 2025 will be processed with an effective date of 1 February 2026.

We kindly encourage you to adhere to the updated deadline in December so we can process your requests on time.

Important: Please use the hub’s goflink account to access the link. Access requests from private email addresses will be declined.

The changes will go live tonight between 01:00 and 07:00. Please reorder the products tonight or tomorrow morning. Be careful to only follow the file with your exact hub name and code.

View Shelf Change Files

📦 You will find the hub-specific list in the Google Dive folder link below. Please ensure that all affected items are properly outbounded to keep our shelves accurate and organised. 💪

View Monthly Delisting Files