š° In This Week's Issue:
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Weekly To Do's
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Zebra & Tablet Upgrade: Questionnaire
Please complete this form by 12th December.
šØ Reminder: Rescue Bag Variety
We want our Rescue Bags (RettettĆ¼te) to be a great experience for our customers, but we have received recent complaints about a lack of variety in the bags.
Customers are disappointed when they open a bag to find it filled with only one type of item (e.g., 5 bottles of the same sauce or just huge amounts of one vegetable).
Please follow these important principles when packing:
1. Think Like the Customer: Do Not Use too much of the same product.
The Goal: A "Rescue Bag" should feel like a lucky dip of groceries, not a stock clearance of a single item.
The Fix: Mix it up! A variety of items is much more valuable to the customer than bulk quantities of a single product.
2. Connect Products Where Possible When selecting items, try to create a logic behind the bag.
If you include pasta, is there a sauce or vegetable near expiration that goes with it?
If you are packing a Bakery Bag, try to offer a mix of bread loaves and pastries rather than just 10 of the same bun.
3. Quick Refresher: What Goes In? To ensure quality control, please stick to the standard "Do's and Don'ts":
ā DO Include:
Products shortly before or on the last day of expiration.
Fruits and vegetables that don't look ideal but are still consumable.
Damaged packages where the product inside is still safe.
Bakery Specific: Freshly made bread is okay up to 1 day after its BBD.
āļø DO NOT Include:
Too much of the same product (Stock correction is not the goal here!).
Fresh products showing signs of rot or mould.
Non-food items, Alcohol, Pet, or Baby products.
Letās turn those complaints into compliments by packing bags we would be happy to receive ourselves! šļø
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Key updates you can't miss
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Cleaning Updates (from 01.12.25)
š Updated external service spec (LV)
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Main changes include cleaning..
ā¦below shelves 2x/week
ā¦outside hub 1x/week
ā¦of pest-related contaminations everywhere
ā¦behind fridges/freezers only on demand
šš¾ Find external service spec: Here
š Adapted cleaning time to 0-8 am (optional)
š® Clear bins end of shifts = Shiftlead responsibility
š£ Questions to: Imani Reiser
š¦ Promo this & next week
Please familiarise yourself with the file to be prepared for a higher demand for these SKUs!
Here you find the file detailing the products on promotion: Promos for Hubs
Workforce Updates
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Metric | Workforce Support & WebHelp |
Solved W47 | 1095 |
Updated with comments | 1361 |
Full Resolution | 50 hours |
Open Tickets (new/untouched) | 443 |
Conservative waiting time estimation for Employees | 24 hours |
Conservative waiting time estimation for Hub Managers Escalations | 24 hours |
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Shelf Changes & Weekly Delistings
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Important: Please use the hubās goflink account to access the link. Access requests from private email addresses will be declined.
The changes will go live tonight between 01:00 and 07:00. Please reorder the products tonight or tomorrow morning. Be careful to only follow the file with your exact hub name and code.
Monthly Delistings
š¦ You will find the hub-specific list in the Google Dive folder link below. Please ensure that all affected items are properly outbounded to keep our shelves accurate and organised. šŖ