š° In This Week's Issue:
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Weekly To Do's
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š Prime Flyers
Re-ordered Prime in-order flyer, for Prime eligibles
Flyers should have arrived already or will arrive within the next days
The flyers are bundled by 100
Scan flyers and inbound (SKU: 127552267)
Hub distribution list can be found here
šElectricity Meter Request
Please document your electricity meter reading (StromzƤhlerstand) through this Airtable until end of this week HERE
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āļø Protecting yourself from infection in winter ā how to stay healthy!
In winter, the likelihood of catching a cold increases due to cold ambient air and spending time in germ-rich indoor spaces (Source).
Here are a few tips to reduce the risk of spreading germs!
š§¼ Wash your hands with warm water regularly (at least 20 sec), dry and disinfect.
š¤§ Cough/sneeze into your elbow or a tissue and keep your distance.
š¤²š¾ Avoid touching your face and shaking hands.
š Stay at home if you have symptoms.
š¦ Promo this & next week
Please familiarise yourself with the file to be prepared for a higher demand for these SKUs!
Here you find the file detailing the products on promotion: Promos for Hubs
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Key updates you can't miss
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š New Feature Launch: Inbound Deviation Checks (Starting Wednesday Morning)
Weāre excited to introduce a new process to make our stock management more accurate and efficient!
Until now, weāve used the Inbound Checker to spot discrepancies between expected and actual inbound quantities. When mismatches occurred, we had to apply generic stock corrections.
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For the new checks to work correctly, delivery check-in must be followed
Whatās changing?
With the launch of Inbound Deviation Checks, dedicated stock checks will be created automatically whenever thereās a mismatch between expected and inbounded quantities.
If the deviation is later resolved (e.g. additional units are inbounded), the checks will be deleted automatically.
As soon as a check is triggered for a product, it will be removed from the Inbound Checker, so no need to check it twice.
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What do you need to do?
Complete the Inbound Deviation Checks only after youāve finished inbounding for a product category.
Count all the items of the product in the hub to double-check the inventory is correct.
Make sure all checks are cleared by the end of the day.
The checks are displayed in your daily KPI Sendout under check completion, they are classified as; inventory_discrepancy
This update will help us keep stock more accurate, save time, and improve our overall hub performance.
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š Order Assignment - New Logic (Starting Wednesday Morning)
In order to reduce Flow Switches, weāve changed the logic of pushing the Order to Pickers.
How does the new logic work?
Rider Horizon = Estimated Time when next Rider arrives at the hub
š Weāre Hiring: Customer Care Specialist (Germany)
Our German Customer Care team is looking for a new colleague!
This is a great opportunity to grow your career within Flink and be part of the team that keeps our customers happy every day.
What youāll do:
Handle all incoming customer inquiries, mostly via chat, but also by email
Be the first point of contact for customers with questions about our service or promotions
Manage complaints with empathy and care, ensuring every customer feels heard and supported
Help improve our processes and unlock our full potential
Work closely with other teams to create the best possible experience for our customers
What weāre looking for:
Strong communication skills in German and basic knowledge of English
Adaptable and creative mindset to make workflows smoother
Multitasking skills and solid knowledge of PC tools and MS Office
Willingness to work in shifts, including evenings and weekends
Ideally, some experience in customer service or other customer-facing roles
If this sounds like you, weād love to hear from you!
š Check out the job vacancy here
Please note: both German and English speaking and writing skills are required for this position.
We look forward to receiving your application, thank you!
Workforce Updates
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ā ļø Underperformance warnings reminder
Before issuing any underperformance warning, you must discuss the matter with the employee in person first. This step is required by our Legal team to ensure that all warnings are valid and compliant.
Thank you for ensuring this procedure is followed consistently.
ā Contract changes tickets reminder
Please do not solve approved contract changeārelated tickets on your own. Doing so can cause delays in SAP updates from our side. To help us process signed contract amendments promptly, please follow the established process and allow our team to handle these tickets accordingly.
Metric | Workforce Support & WebHelp |
Solved W45 | 1190 |
Updated with comments | 1436 |
Full Resolution | 47.8 hours |
Open Tickets (new/untouched) | 683 |
Conservative waiting time estimation for Employees | 2d 1 hour |
Conservative waiting time estimation for Hub Managers Escalations | 24 hours |
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Shelf Changes & Weekly Delistings
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Important: Please use the hubās goflink account to access the link. Access requests from private email addresses will be declined.
The changes will go live tonight between 01:00 and 07:00. Please reorder the products tonight or tomorrow morning. Be careful to only follow the file with your exact hub name and code.
Monthly Delistings
š¦ Starting last week, we launched a monthly delisting round in addition to the ongoing weekly delisting process. This round is designed to clean up the 999X shelves by identifying and removing items that were incorrectly received or previously delisted during weekly rounds but not yet outbounded.
Moving forward, this monthly delisting will take place on the first Tuesday of each month. Please ensure that all affected items are properly outbounded to keep our shelves accurate and organized.
You will find hub-specific lists in the Google Drive folder below: