In This Week's Issue:
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Weekly To Do's
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š Monthly Inventory Checks to increase transparency and accuracy in empties tracking.
When?
On a specific day (usually at the end of the month - we will announce it): Please update the inventory data in the system by filling in this form.
Current Deadline: 7th November EOD
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āHow?
Count the physically available empties in each hub: Please enter the actual quantities available on site at the end of the day after the REWE delivery and fill them into this form.
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š¦ Promo this & next week
Please familiarise yourself with the file to be prepared for a higher demand for these SKUs!
Here you find the file detailing the products on promotion: Promos for Hubs
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Key updates you can't miss
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š§ Introducing the Quarterly HOM Quiz - helping us to improve hub knowledge and training
Weāre excited to announce the first HOM Quiz (Hub Operating Model), a knowledge quiz designed for our hub leaders (OA+ and above)!
š” What is it?
This quiz is a short, anonymous Edume assessment, consisting of 20-30 questions about our core hub operations processes.
šÆGoal?
Understand knowledge of our core processes across hub leadership, to identify where our training and communication needs to be improved.
It's not a performance test, but purely for us to understand where we need to strengthen our training and information sharing.
The results will guide us in improving training and support where needed, so everyone knows our best practices.
The quiz will be completely anonymous, so just take it honestly to the best of your knowledge.
Stay tuned for the email with the assessment and help us build a stronger foundation for continuous improvement.
Workforce Updates
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Metric | Workforce Support & WebHelp |
Solved W44 | 1084 |
Updated with comments | 1272 |
Full Resolution | 83.7 hours |
Open Tickets (new/untouched) | 431 |
Conservative waiting time estimation for Employees (Hrs) | 24 hours |
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Shelf Changes & Weekly Delistings
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Important: Please use the hubās goflink account to access the link. Access requests from private email addresses will be declined.
The changes will go live tonight between 01:00 and 07:00. Please reorder the products tonight or tomorrow morning. Be careful to only follow the file with your exact hub name and code.
Monthly Delistings
š¦ Starting today, we are launching a monthly delisting round in addition to the ongoing weekly delisting process. This round is designed to clean up the 999X shelves by identifying and removing items that were incorrectly received or previously delisted during weekly rounds but not yet outbounded.
Moving forward, this monthly delisting will take place on the first Tuesday of each month. Please ensure that all affected items are properly outbounded to keep our shelves accurate and organized.
You will find hub-specific lists in the Google Drive folder below: