In This Week's Issue:
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Weekly To Do's
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đ Customer Flyering Turf 25/27
Only 33 Hubs have inbounded the flyers (correctly), check here.
Role | Step | Key Action |
Inbound / Hub Ops | 1. Inbound | Inbound the SKU (#130652314) |
OA (Picker) | 2. Picking & Packing | Place the flyers (~5 flyers per address) directly into the Rider's backpack â not the customer's paper bag. |
SL / OA+ | 3. Rider Briefing | Instruct Riders to distribute the flyers into the building's mailboxes and ensure they understand the flyers are intended for the neighbours, not the ordering customer. |
Please print the OnePagers and hang them in a visible place
đŚ Promo this & next week
Please familiarise yourself with the file to be prepared for a higher demand for these SKUs!
Here you find the file detailing the products on promotion: Promos for Hubs
đĄ Electricity Meter Query
Please document your electricity meter reading (Stromzählerstand) through this Airtable until the end of this week HERE
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đ Gigacube / Fritzbox Query
Please fill ASAP: form.
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Key updates you can't miss
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đĽ Rolli-to-Shelf Inbound for Bakery (Harry & Glockenbrot)
Starting tomorrow, October 22nd, our DESADV-based Rolli-to-Shelf Inbound process for Harry and Glockenbrot bakeries will go live. Inbound lists for deliveries will now be automatically generated, with each list named after the respective bakery and the check-in date.
âď¸ HubOne Performance Boost Coming! Wednesday 22.10
Starting this Wednesday, hub devices will automatically clear their cache every night at 3 AM.
This update will help keep HubOne running faster and smoother, improving performance and order assignment efficiency.
Youâll just need to tap âAgreeâ on the Chrome screen before logging in each morning, a quick, one-time step.
This improvement is part of ITâs ongoing work to make our systems more stable and reliable for all hubs.
đ ď¸ General Rule: Proactive Maintenance
Fridges and freezers need regular maintenance to work properly and last longer.
Your Essential Tool: The Maintenance Guide
We have created the Fridge & Freezer Maintenance Guide that contains all the necessary steps for maintenance..
Action Steps for Every Hub:
Read the Guide: Familiarize yourself with the routine maintenance procedures.
Print & Post: Keep a physical copy of the guide at your hub.
Follow Regularly: Implement the maintenance schedule explained in the guide.
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âFollowing these steps will prevent most common issues and extend the lifespan of the equipment!
âWhat to do when a fridge/freezer is not working?
Follow these steps to get the fastest support.
Step-by-Step Emergency Guide
Check The Guide First: Before reporting the issue, read the Maintenance Guide and perform the recommended checks.
Create a Ticket: Only if the guide does not solve the problem, create a ticket through the usual process.
Minor damage: fridge/freezer has an issue - products can still be stored
Major damage: order stop ticket - products cannot be stored anymore
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Team Support & Slack Channel: If necessary, your ticket will be automatically posted in #berlin-fridges-and-freezers-exchanges.
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âThe communication will happen only in the channel to align on the next steps - NO DMs.
Introducing the Quarterly HOM Quiz - helping us to improve hub knowledge and training
Weâre excited to announce the first HOM Quiz (Hub Operating Model), a knowledge quiz designed for our hub leaders (OA+ and above)!
What is it?
This quiz is a short, anonymous Edume assessment, consisting of 20-30 questions about our core hub operations processes.
Goal?
Understand knowledge of our core processes across hub leadership, to identify where our training and communication needs to be improved.
It's not a performance test, but purely for us to understand where we need to strengthen our training and information sharing.
The results will guide us in improving training and support where needed, so everyone knows our best practices.
The quiz will be completely anonymous, so just take it honestly to the best of your knowledge.Stay tuned for the email with the assessment and help us build a stronger foundation for continuous improvement.
đ MĂźnster Launch
Last week, we launched our 99th hub in Germany - MĂźnster. We worked very long to launch this hub, thank you to everyone involved!
Workforce Updates
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Metric | Workforce Support & WebHelp |
Solved W42 | 1247 |
Updated with comments | 1518 |
Full Resolution | 53.4 hours |
Open Tickets (new/untouched) | 414 |
Conservative waiting time estimation for Employees (Hrs) | 1 day 12 hours |
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Shelf Changes & Delistings
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Important: Please use the hubâs goflink account to access the link. Access requests from private email addresses will be declined.
The changes will go live tonight between 01:00 and 07:00. Please reorder the products tonight or tomorrow morning. Be careful to only follow the file with your exact hub name and code.