Every Tuesday afternoon the newsletter is published here with the latest info for all hubs!
Operations
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[Go-live] Editable Handling Unit Size in Dropping List
This new feature allows you to adjust the number of single units in a handling unit when creating the dropping list.
→ When adjusting the handling unit size, a banner with a link to Hub Alert appears
→ If Handling Unit Size is incorrectly stored in the system, create a Hub Alert ticket.
[Reminder] Ordering of Bags
The delivery time for Wolt bags is 4 business days. Therefore, please make sure to order the bags in advance through the Wolt Partner Support Form.
Pay attention to providing the correct details when placing your order:
Venue Name = Hub Name + Address (e.g. Flink Berlin Nollendorfkiez, Martin-Luther-Straße 18, 10777 Berlin)
Contact Person = Include the name, email, and phone number of the Hub Manager here
Please describe your request = Briefly state the number of boxes of Wolt bags you require
[Action] Delivery Container QR-Codes - Sufficient stock in DC 🚚
Our warehouse in Berlin maintains a sufficient inventory of QR codes for our delivery containers.
Please ensure that the correct QR codes are affixed to the corresponding containers in your hubs. Please order new QR codes through Coupa if:
Your containers do not have a QR code.
The QR codes on your containers are incorrect (refer to the illustration).
🙋 Note: If you notice any missing QR codes as a Shift Lead or Ops Associate Plus, please contact your Hub Manager.
Supply Chain Updates
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[Reminder] Let the Replenishment team know once your fridge or freezer is broken and also when it’s repaired
When a fridge/freezer gets repaired by the supplier, it happens that the Supply Chain did not get the information. As a consequence, we miss lots of revenue (and customers orders) while fridge/freezers are functional to store products.
In order to start receiving the products again, it is essential to declare a fixed unit in Hub Alert (New Ticket / Other issues / Order again [repaired fridge/freezer]).
🙋Point of contact for any questions: Louis Garbay or Muhammad Al Zabir Rakin
Workforce Shared Service Center
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[Info] A high number of unsolved tickets in both teams
Due to absences in both teams (Workforce Support and People Services), we have a high number of unsolved tickets in both queues. We have 624 open cases for Workforce support and 947 cases for People Services.
The hub employees received their salaries and the August payroll cycle started for the Workforce Support team which is leading to a higher inflow of tickets.
We expect to be able to solve multiple cases during the week and reduce this number.
We kindly ask you to remind the employees to not open multiple tickets so that their issues can be solved more quickly and to choose the best suitable option in the contact form for faster reply times.
[Zendesk Numbers]
Solved - 2387
Team | Number of Open tickets |
SSC - Workforce Support | 624 |
SSC - People Services | 947 |
[Expected delays] - Conservative waiting time estimation for Employees
Please note that the weekend is included in all the numbers below:
Team | Conservative waiting time estimation |
SSC - Workforce Support | 38h |
SSC - People Services | 7d 18h |
[Expected delays] - Conservative waiting time estimation for Hub Managers Escalations
Please note that the weekend is included in all the numbers below:
Team | Conservative waiting time estimation |
SSC - Workforce Support | 24.2h |
SSC - People Services | 38.7h |
Marketing Activities Updates
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[REMINDER] Please remember to put a new RAF-Flyer into every order!
RAF-flyers are our most effective offline marketing acquisition tool 🚀
Next week, you will receive a new batch of RAF-Flyers, please make sure to add one to every order
Our top three performer (hubs with the most RAF-redemptions) from last week are:
1 de_wup_barm
2 de_lei_rosa
3 de_zpm_zentr
NEW FLYERS: 15€ on 30€, Valid until: 14.10.23
Please be extra sure in the following cities to add the RAF-Flyer, since our biggest competitor is leaving the market there:
Bonn
Darmstadt
Dortmund
Dresden
Essen
Fürth
Hannover
Karlsruhe
Leipzig
Mannheim
Nürnberg
Offenbach
Stuttgart
[ACTION] New Customer Sampling
We are having a new customer sampling with Ferrero again
The sampling is for Hanuta Minis
This time, you will receive the cards and the samples not attached to each other
Please make sure to add one of each into every new customer order
Please make sure to only add this to NEW CUSTOMER ORDERS, since the copy includes information regarding the beginner vouchers which would mislead existing customers
You will be reminded in the HubOne app (see picture below)
If you still haven’t received the samples and flyers or have any other feedback, please contact Kinga Gostomczyk
[1.0 Hubs] No Shelf Changes
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[INFO] 1.0 Hubs - No shelf changes
No Shelf Changes for this week. 🎉
[2.0 Hubs] No Shelf Changes
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[INFO] 2.0 Hubs - No shelf changes
No shelf changes for this week. 🎉
[3.0 Hubs] No Shelf Changes
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[INFO] 3.0 Hubs - No shelf changes
No shelf changes for this week. 🎉