Every Tuesday afternoon, the newsletter is published here with the latest info for all hubs!
If you have any feedback/suggestions for the newsletter, please use this Link
Weekly To Do's____________________________________
Promo This & Next Week
Please familiarise yourself with the file to be prepared for a higher demand for these SKUs!
Here you find the file detailing the products on promotion: Promos for Hubs
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Quinyx 101: We Need Your Input!
We’ve put together a Quinyx manual with all the key steps and important topics to make planning easier and more straightforward. All the information we’ve gathered so far can be found in this document.
How you can help
After reviewing the document, please share your feedback using this form if:
Something is unclear to you
You’d like more details on a specific topic
Why
Our goal is to give you a go-to resource where you can quickly find answers whenever you have questions about Quinyx. Your input will also help us improve future onboarding and training materials.
Who is this for?
Hub Managers, Shift Leads, Ops Associates+, anyone involved in planning or using Quinyx.
(All responses are anonymous!)
Reminder
Please make sure to check the Workforce Scheduling document before submitting your questions, as most topics are already covered there.
Key updates you can't miss____________________________________
Important Update: Mandatory GPS for Riders - Rolling Out Next Wednesday!
Get ready for an important update to your WF App! Starting next Wednesday, GPS and Location Services will need to be enabled on your device to use the app. This change is being implemented to enhance customer experience by providing real-time delivery information and to improve the accuracy of your delivery metrics.
What Your Riders Need to Do:
If they see a prompt about missing permissions, simply click 'Enable'. They will then be directed to device settings to turn on Location Services for the WF App. Once all necessary permissions are enabled, they are good to go!
Key Things to Note:
When is your location tracked? Your location is only tracked while you are on a shift.
Signal Impact? GPS or internet signal won't affect the app's usage; just the initial setting needs to be enabled.
Battery Life? We've worked hard to improve the app's battery usage, so this update should not significantly impact your phone's battery.
This update will be tested this week and rolled out to all hubs next Wednesday. We appreciate your cooperation as we work to improve our services!
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Updated Stock Correction Reason
We’ve updated Stock Correction Reason “Product expired” to “Product perished/expired” to better match your needs. Please use the reason when outbounding perished products.
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New Slack Channel for Feedback & Idea Sharing
We have introduced a new Slack channel where you can share any feedback or ideas you have about our operational processes and products you work with (i.e. HubPortal, HubOne, WF App etc).
How to use the channel:
Please only post in this channel using the workflow, so we can document every submission and keep the channel structured. Pictures can be attached in the thread.
React or comment on other ideas you agree with or share additional thoughts in the threads.
Thanks all in advance for sharing your ideas & feedback - it is crucial to keep improving our operations
Join the channel here: #hub-feedback-ideas
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Workforce Updates
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Ops Associate Plus Contract amendments send-out update
Starting on August 29, 2025, all Ops Associate Plus (OA+) amendments have been sent via DocuSign instead of by post. This change saves time for both Workforce Support and Hub Managers, with updates processed within 24 hours of digital signature.
Physical OA+ amendments issued before August 29, 2025, must still be signed by employees and returned to Workforce Support to ensure correct scheduling and pay.
Enrollment certificates update
75 employees with expired matriculation certificates on August 31 are currently paused. Last deadline to upload the WiSe 25-26 matriculation is tomorrow (September 03, 2025). Missing uploads will result in termination of employment.
Zendesk Numbers
Solved in CW35 - 1345
Updated with comments - 1406
Full Resolution - 50 hours
Team | Number of Open tickets |
Workforce Support |
68 open
129 pending (waiting for employees' reply)
118 on-hold (waiting for third parties)
298 new (untouched)
|
[Expected delays] - Conservative waiting time estimation for Employees
Please note that the weekend is included in all the numbers below:
Team | Conservative waiting time estimation/ First reply time |
Workforce Support | 40 hrs |
[Expected delays] - Conservative waiting time estimation for Hub Managers Escalations
Please note that the weekend is included in all the numbers below:
Team | Conservative waiting time estimation |
Workforce Support | 20 hrs |
Shelf Changes + Delistings____________________________________
Please try accessing the link using hub’s goflink account. Access requests using private mail addresses will be declined.
Please only follow the ones that have exactly the same naming of your hubs and also be careful with following the same hub code while downloading the files.
Please find the file here
Some notes on the sheets:
The sheets are, as mentioned above, Hub specific. So only the sheet named with your hub code is valid for your hub.
"SKU" you can find the SKU which needs to be moved to another shelf space.
"oldShelf" - 4th column: If the cell is empty or has 999X, we just assigned this product to your Hub, so please just store it in the shelf mentioned in "new shelf".
"newShelf" - 5th column: If the cell is empty or has 999X, the product has been delisted in your hub.
if both "shelf" and "newShelf" have a shelf number, it's a normal shelf change.
The changes will go live tonight between 01 am and 07 am, please reorder the products tonight/ tomorrow morning.
If you have any questions, please feel free to reach out to Muhammad Al Zabir Rakin.
Thank you!
