Every Tuesday afternoon, the newsletter is published here with the latest info for all hubs!

If you have any feedback/suggestions for the newsletter, please use this Link

Please familiarise yourself with the file to be prepared for a higher demand for these SKUs!

Here you find the file detailing the products on promotion: Promos for Hubs

We've noticed that some next-day orders are being picked manually from HubPortal significantly in advance of their scheduled delivery window.

Why does this harm us?

👉🏽Please ensure that all next-day-delivery orders are picked and delivered in line with the agreed-upon delivery time, and not manually picked before.

👉🏽This way, we ensure a seamless experience for every customer, every time.

We're currently experiencing a navigation reliability issue in the Workforce app on Android devices.

Please remind riders using Android phones to double-check the route suggested in the app. In some cases, the app may direct them to the wrong location, such as the next order in the stack or the hub location, instead of the current delivery.

If this happens, riders should use the street address shown in the app and switch to an alternative navigation tool (e.g. Google Maps).

The team is actively working on a fix. We appreciate your patience and apologise for the inconvenience.

1. Wipe up spills/breakages immediately
> Improves cleaning and shows respect to cleaners

2. Dispose of packagings/food, etc. left lying around at day’s end
> Improves cleaning and shows respect to cleaners
​
​3. Hang clothes
> Improves cleaning and prevents pests from using them for nesting
​
​4. Empty the bins at least at the end of the day
> Prevents pests, esp. Fruit flies
​
​5. Keep the hub front clean ≥3x/week; use ashtray for cigarettes
> Avoids neighbor/landlord/authority conflicts and protects the environment

Thank you!

Not only do we love summer, but fruit flies do too!

Often, homemade traps are more effective than those from pest suppliers.
So here’s the ultimate recipe!

Questions to: Imani Reiser

Starting tomorrow, we will introduce a new feature in HubOne to prevent accidental stock corrections and inbounds:

All Information here

🆘 For any issues contact us via #tech-hub-service-de

>> Live for Android - iOS will be live in 2 weeks <<

We are releasing another change to the rider delivery flow in the WF App: there is now a 10-second timer after swiping ‘arrived’ until a rider can swipe ‘delivered’.

The goal of this change is to reduce double swipes, meaning riders swiping arrived and delivered within a few seconds after each other, as this leads to customer confusion, complaints, and inaccurate stats.

Riders should use the time between swiping arrived and delivered to unload the bags from the bike and make their way to the customer’s door. Only after the order has been handed over to the customer, should they swipe ‘delivered’.

After swiping 'delivered', the customer information is not available anymore.

Please make sure your riders have the latest WF App version and follow the process correctly.

Let’s keep the experience smooth and accurate for everyone! 🙏

We’ve made a small but important update: stock change logs will now display the Order Number instead of the Order ID.

This change makes it much easier to track and check specific orders in the logs.

As we enter the peak certificate recollection period for Working Students, please escalate only truly urgent requests and ensure they are created correctly. We are currently resolving tickets while reviewing over 2,000 cases across Germany. Payroll, contract changes, and warning tickets will be processed as quickly as possible with our current resources.

For urgent escalations, always use the official escalation form and avoid privately messaging team members, as this slows down our ability to address your request efficiently.

We have around 200 cases of open matriculations that expire on August 31 and 1730 that expire on September 30. Please remind the employees to update their new certificates (if they have not done it yet) using the Fountain recollection link and avoid sending documents via Zendesk. Escalating individual cases will not be effective, as our team is managing a large volume with limited resources.

[Expected delays] - Conservative waiting time estimation for Employees

Please note that the weekend is included in all the numbers below:

[Expected delays] - Conservative waiting time estimation for Hub Managers Escalations

Please note that the weekend is included in all the numbers below:

This week, we've standardized how delisted products are handled in shelf change files. The newShelf value for a delisted product will now automatically update to "Rescue Bag" instead of "999X." This change provides greater clarity in product placement and reduces confusion during shelf change.
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Please only follow the ones that have exactly the same naming of your hubs and also be careful with following the same hub code while downloading the files.

Please find the file here

Some notes on the sheets:

If you have any questions, please feel free to reach out to Muhammad Al Zabir Rakin.

Thank you!