Every Tuesday afternoon, the newsletter is published here with the latest info for all hubs!

If you have any feedback/suggestions for the newsletter, please use this Link

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Please familiarise yourself with the file to be prepared for a higher demand for these SKUs!

Here you find the file detailing the products on promotion: Promos for Hubs

​ONLY FOLLOWING CITIES:

Aschaffenburg, Kaiserslautern, Ludwigshafen am Rhein, Mannheim, Offenbach am Main, Karlsruhe

OUT:

11012151 1 Stk. - Biokaiser Walnusswecken
11012153 1 Stk. - Biokaiser Schoko-Quarki

IN:

129802282 2 Stk. - Biokaiser Walnusswecken
129802274 2 Stk. - Biokaiser Schoko-Quarki

After a successful limited test, next-day delivery is now available to all Flink customers as of this week.

We’ve also launched a marketing push to promote the feature, so we expect to see a rise in next-day order volume in the coming days.

What to keep in mind:

We’ll continue to monitor how this expansion affects operations. Thanks for your support in making it run smoothly!

Starting tomorrow, rescue bag refund requests for Perished & Damaged reasons will no longer be accepted. This change comes in response to feedback from several hubs who highlighted that rescue bag refunds were impacting their post-order issue rates.

By excluding these requests, we aim to create a clearer and fairer view of hub performance, helping teams focus on the issues that truly reflect operational quality.

Thank you to the hubs who raised this; your input directly supports better processes for everyone!

This week, we would like to address frequently asked questions about Rescue bags

Q: Rescue bag was created in the Builder tool, but is not visible in the Stock and is not available in the Store

A: For many products, when their stock goes to zero, the assignment to the hub gets deleted automatically. For the Rescue bag SKU, it happens too. Inbound of such products (or for Rescue bags - creation in the Builder tool) is possible, but it will take up to 30 minutes to re-create the SKU assignment to the hub. After 30 minutes or less the SKU will be visible in stock and will be available for purchase.

If you need to check the stock sooner, please refer to the Stock change log in the Hub portal.

You asked, and it’s here! Starting tomorrow, HubOne will show a new notification whenever a canceled order is ready to be re-inbound.

Keep an eye out for a pink dot on the inbound tab. This small update makes it easier to spot re-inbounds and helps avoid missed items.

Thanks to all the hubs who requested this; your feedback directly improves our tools!

[Expected delays] - Conservative waiting time estimation for Employees

Please note that the weekend is included in all the numbers below:

[Expected delays] - Conservative waiting time estimation for Hub Managers Escalations

Please note that the weekend is included in all the numbers below:

Based on your feedback, we accommodated the delistings in the shelf change list. Column H (Delisting Status) will flag if a SKU has been delisted. Therefore we are removing the Delistings section from the newsletter. However, with our folder restructuring the shelf change link will take you to the g-drive folder, where you will find the current week’s change; change archive and the Delistings Archive separately.
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Please only follow the ones that have exactly the same naming of your hubs and also be careful with following the same hub code while downloading the files.

Please find the file here

Some notes on the sheets:

If you have any questions, please feel free to reach out to Muhammad Al Zabir Rakin.

Thank you!