Every Tuesday afternoon, the newsletter is published here with the latest info for all hubs!
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Weekly To Do's____________________________________
Empties Return - Update
We have made great progress since last year, reducing empties waste from ~80k down to ~10k. However, ~10k empties waste remains, which we have to drill down to 0.
Please follow the process:
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Delisting CW25
đ Check out last weekâs delisted items here: Weekly Delistings
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Promo CW25:
Please familiarise yourself with the file to be prepared for a higher demand for these SKUs!
Here you find the file detailing the products on promotion: Promos for Hubs
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Key updates you can't miss____________________________________
New Feature: Re-Inbound of Cancelled Orders in HubOne - GoLive Wed 18 June
Tomorrow, we will go live with a new feature in HubOne: a Re-Inbound Flow for cancelled orders.
Why?
Currently, only ~50% of items in cancelled orders are re-inbounded. Thus, a lot of products never return to our inventory, resulting in âshadow wasteâ.
Besides, we are lacking a clear flow to re-inbound and track these products.
What?
A new flow in the HubOne Inbound Tab will show Cancelled orders to easily re-inbound the products, or outbound them as needed
Once an order has been cancelled and the rider trip has ended, the cancelled order shows up like a Shared List in the Inbound Tab.
Note: if the order is cancelled after the trip was completed, the order will appear after 20 min (i.e. order cancellation is confirmed by the SL after the rider has returned to the hub).Claim the list through the three dots or by swiping right
If the order was not returned to the hub, you can delete the list via the three dots
Follow the Inbound list to return the products to their shelves. As usual, products are shown in ascending order of their shelf numbers.
Swipe left to outbound a product and select the outbound reason: not sellable anymore or not returned to the hub.
đ˛Check out the EduMe Guide in the WF App
đââď¸Issues? #tech-hub-service-de
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New Feature: Shift Extension Message for Riders - GoLive Wed 18 June
We will be testing a new WF app feature in 50% of our hubs, which will ask riders to stay after their shift ends for additional trip(s) in case the hub is under a high PDT stress situation.
For now there are no changes in % Acceptance Rate calculation. We will work on a suitable solution.
Please find all the information here.
List of hubs that will be tested:
Hub Name |
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|
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de_aah_juel | de_ash_plat | de_ber_bism | de_ber_elsa |
de_ber_fran | de_ber_blis | de_ber_noll | de_ber_pren |
de_ber_rumm | de_ber_steg | de_ber_wedd | de_ber_wins |
de_bie_inne | de_bon_kase | de_cgn_inne | de_cgn_kalk |
de_cgn_lind | de_cgn_sech | de_dar_zent | de_dor_koer |
de_drs_pies | de_dus_okas | de_ess_hols | de_fra_gall |
de_fra_sach | de_ham_roth | de_ham_ruhr | de_ham_wanm |
de_ham_wate | de_han_zent | de_kar_zent | de_kie_alma |
de_kie_gaar | de_lei_plag | de_lei_rosa | de_mag_eben |
de_man_qu18 | de_maz_inne | de_mgl_zent | de_muc_blut |
de_muc_gril | de_muc_unge | de_nrm_maxf | de_off_zent |
de_pfo_blei | de_wup_barm | de_zcj_zent | de_zoe_zent |
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Next Day Orders - Consumer Test Next Week
Starting this week, we will test a new option for customers to select next-day deliveries. This is a low-effort test at the moment to understand demand for this feature from the customer side.
The number of next-day orders that can be placed for one day will be limited, so we are not overloading the next morning with too many pre-planned orders.
The orders will appear in the Hub Portal on the day they should be delivered. On the day the order was placed, it will show if you filter for âAll Ordersâ with an indication that itâs an order for the next day.
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WF App - Force Update
In the coming days, we will need to do a forced WF App update to all riders. This is due to an update with a third-party provider. It should not cause any issues on devices that are already supporting the current app version.
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Tech Hub Service FAQs
This week, we would like to address some frequently occurring issues with the rider status being unexpected, stuck, or needing change, and clarify how this issue can be resolved in the hub.
Q: A rider is stuck returning (forgot to punch out, or the phone is broken, or due to an accident)
A: First of all, please try to resolve the issue using normal procedures - by swiping âReturnedâ in the Workforce app and punching the rider out if the shift is already over.
If a rider forgot to punch out, please contact the rider; the phone number is available in the WF profile, and ask them to swipe. After it is done, SL/OA+/HM can punch the rider out using Flink webpunch. Punch-out time can be adjusted in Quinyx afterwards, if necessary. If you have already tried to contact, but couldnât reach the rider, please donât forget to mention it in the ticket.
If the riderâs phone is broken, swiping can be done on any other phone in the hub, if someone is willing to let the rider log in for a moment on their phone.
If none of these options worked, you can make a ticket for our team for setting the rider offline. Or you can just leave the rider in that status, especially if it happened late evening. All returning riders will be set offline automatically overnight. Having a rider in returning status will not affect orders dispatching or hubâs KPIâs if the riderâs shift is already over.
Hub managers can adjust work time in the Quinyx schedule when necessary.
Q: A rider is stuck En route (forgot to punch out, or the phone is broken, or due to an accident)
A: In most of cases, this can and has to be resolved in the hub until the day ends.
First, make sure that all orders of the riderâs last trip are delivered.
Then complete the trip from the dashboard on Hub portal.
Punch the rider out using Flink webpunch.
Q: Rider canât assign a vehicle
A: Make sure that the rider is already online and assigned to the correct hub (this can be checked in WF profile in Hub portal).
Q: Rider assigned a bike, but in Hub portal he is still in âNo vehicle assignedâ status
A: Check the vehicle status in the Fleet tool in the Hub portal. Chances are that the bike is not in âOperationalâ status, and it causes this issue. If it is the case, change the bike status or ask the rider to assign a different bike in the WF app.
If the vehicle status is Operational, try punching the rider out and in again.
Q: Rider is in âLogged outâ status
A: This status means that the rider logged out of the Workforce app. Please ask him to log back in again.
Q: Rider is in âDecliningâ status
A: This status means that the rider was not accepting trip offers for a while or was rejecting accepted trips several times. SL/OA+/HM accounts can set the rider back online using âSet onlineâ button/action
Q: Rider is âRequired breakâ status and canât punch out; the shift is already over
A: To avoid such situations, please ask riders to take breaks in the middle of their shifts, so they can punch in from the break properly and then punch out from the shift too.
Alternatively, they can punch out for the end of the shift right away, if there is not enough time left to finish the break until shift ends.
To set riders âOfflineâ Hub managers can block and unblock them (this is acceptable only in this case, please never block riders with unfinished trips).
Shelf Changes____________________________________
[1.0 + 3.0 Hubs] Shelf Changes
Please try accessing the link using hubâs goflink account. Access requests using private mail addresses will be declined.
In the google drive folder you will find the G-sheet files for all the hubs that are affected in the shelf change.
Please only follow the ones that have exactly the same naming of your hubs and also be careful with following the same hub code while downloading the files.
Please find the file here
Some notes on the sheets:
The sheets are, as mentioned above, Hub specific. So only the sheet named with your hub code is valid for your hub.
"SKU" you can find the SKU which needs to be moved to another shelf space.
"oldShelf" - 4th column: If the cell is empty or has 999X, we just assigned this product to your Hub, so please just store it in the shelf mentioned in "new shelf".
"newShelf" - 5th column: If the cell is empty or has 999X, the product has been delisted in your hub.
if both "shelf" and "newShelf" have a shelf number, it's a normal shelf change.
The changes will go live tonight between 01 am and 07 am, please reorder the products tonight/ tomorrow morning.
If you have any questions, please feel free to reach out to Muhammad Al Zabir Rakin.
Thank you!
