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Weekly To Do's____________________________________
Delisting CW24
No delistings this week š
š Check out last weekās delisted items here: Weekly Delistings
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Cleaning Service - HM Survey
Your feedback is needed!
Please take a few minutes to fill in this quick survey: ENG Survey
Key updates you can't miss____________________________________
New Rescue Bag: Fruit & Vegetables šļøš- GoLive this Thursday 12.6.25
Introducing a new Rescue Bag Type: Fruit & Vegetables!
As >40% of our outbounds contain fruits & vegetables we created an additional Rescue bag type: The F&V Rescue Bag / Reddingstasje fruit & groente.
š You will find this bag as a new bag type in the Rescue Bag Builder in HubOne.
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š Bag Value: 10ā¬
š If you have enough F&V, please try to create these F&V bags first. If there are more outbounded F&V products left, or not enough for a full F&V bag, add them to the regular surprise bags. Try to ensure variety in the bags!
š Ensure to only pack vegetarian products in these bags, i.e. no salads containing meats or cheeses etc.
š New Stickers: Every hub should have received the new, yellow f&v rescue bag stickers this week
Key Information
SKU | 128752261 |
Title | RettertĆ¼te Obst & GemĆ¼se |
Price | 5ā¬ for a bag value of 10ā¬ |
Shelf | 2001X |
Guidelines
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New Additions to the Live Customer Feedback Dashboard - GoLive this Wednesday 11.6.25
Based on your feedback, we have made some adjustments to the Live Customer Feedback Dashboard:
Report Issues as unjustified or fraudulent
š Use the āReportā button if you think a post delivery issue is unjustified.
š Make sure to still check the products to ensure quality of remaining items.
š Resolve the issue as usual.
See a preview of the issue type in the overview
Updated Resolve Reasons for Cancelled orders
Changed resolve options:
Items were added back to stock -> Items in good condition were added back to stock and rest was discarded.
Items were damaged or perished... -> All items had to be thrown away.
New resolve option:
Rider didn't return items (gave them to the customer)
Please make sure to check this dashboard regularly, and follow up on the issues to avoid future issues and improve customer experience!
More updates will come soon!
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Tech Hub Service FAQs
This week we would like to address some questions that we frequently receive in #tech-hub-service_de channel regarding the Activity dashboard:
Q: Employee already finished their shift but still shown as Idle or doing some activity on the Employee level activity dashboard
A: Employees can be āstuckā in Employee level Activity table due to the various reasons, for example:
Technical delays in receiving or wrong order of activity events;
Users operating in HubOne until the very punch out, leading to some activity events being registered later than punch-out;
User errors in punching out - forgetting to punch out, or closing punch directly in Quinyx, or punching out for Break instead of the end of the shift.
Unfortunately it is not possible to remove employees from the Activity page manually, but the dashboard will be cleared overnight. No KPIās should be affected by this, as long as the punches are correct. Please double-check that employee punches are correct in the Quinyx schedule and adjust them if necessary. There is no need to report this issue.
Q: Employee is actively working, but the stats on the Activity dashboard doesnāt update
A: This is usually an issue related to the cache of the app on a particular device. Please try to change the Zebra device or clear cache and storage in both HubOne and Chrome apps and restart HubOne app after that. Stats should start updating.
Workforce Updates
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[Expected longer reply times due to Payroll run]
Due to long weekend, we have accumulated larger amount of Payroll related tickets in our queue. Team is working on resolving Riders, Ops Associates and Ops Associates Plus requests as soon as possible. In the meantime we kindly request to remind employees not to raise duplicate tickets as we will get back to them as soon as possible.
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Thank you for your patience and understanding.
Zendesk Numbers
Solved - 920
Team | Number of Open tickets |
Workforce Support | 476 |
[Expected delays] - Conservative waiting time estimation for Employees
Please note that the weekend is included in all the numbers below:
Team | Conservative waiting time estimation/ First reply time |
Workforce Support | 1d 12hrs |
[Expected delays] - Conservative waiting time estimation for Hub Managers Escalations
Please note that the weekend is included in all the numbers below:
Team | Conservative waiting time estimation |
Workforce Support | 24hrs |
Shelf Changes____________________________________
[1.0 + 3.0 Hubs] Shelf Changes
Please try accessing the link using hubās goflink account. Access requests using private mail addresses will be declined.
In the google drive folder you will find the G-sheet files for all the hubs that are affected in the shelf change.
Please only follow the ones that have exactly the same naming of your hubs and also be careful with following the same hub code while downloading the files.
Please find the file here
Some notes on the sheets:
The sheets are, as mentioned above, Hub specific. So only the sheet named with your hub code is valid for your hub.
"SKU" you can find the SKU which needs to be moved to another shelf space.
"oldShelf" - 4th column: If the cell is empty or has 999X, we just assigned this product to your Hub, so please just store it in the shelf mentioned in "new shelf".
"newShelf" - 5th column: If the cell is empty or has 999X, the product has been delisted in your hub.
if both "shelf" and "newShelf" have a shelf number, it's a normal shelf change.
The changes will go live tonight between 01 am and 07 am, please reorder the products tonight/ tomorrow morning.
If you have any questions, please feel free to reach out to Muhammad Al Zabir Rakin.
Thank you!
