Every Tuesday afternoon, the newsletter is published here with the latest info for all hubs!
If you have any feedback/suggestions for the newsletter, please use this Link
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Weekly To Do's____________________________________
Delisting CW22
Tomorrow morning, don’t forget to add the SKUs from the delisting file to your rescue bag! Let’s get rid of those unwanted products and make room for what really matters. 🎉
👉 Check out this week’s delisted items here: Weekly Delistings
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Promo CW22
Please familiarise yourself with the file to be prepared for a higher demand for these SKUs!
Here you find the file detailing the products on promotion: Promos for Hubs
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TRT Files Storage
We are required to store them physically in our hubs for a minimum of 6 years
Dont’s
Do not throw away any TRT Files
Do’s
Store TRT Files in dedicated folders in your hub
Separate delivery slips from different suppliers into different folders (e.g. Rewe, Zeit für Brot, Recke etc)
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Shoulder Straps Rollout
2 weeks ago we rolled out Shoulder Straps. Please remind your OAs to use it for
Inbounding
Restocking
BBD/Stock/Fresh Checks
For picking use Cart Mounters.
If shoulder straps did not arrive in your hub please inform Wiktoria Malinowska
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Return to Hub Swipe Delay
To address the issue of riders delaying their "Return to Hub" swipe, which leads to increased trip times, reduced UTR, and rider bottlenecks, we want to enforce the Return to Hub SOP through rider education and targeted feedback for underperforming riders and hubs.
Hub Managers should review this list for their respective hubs, identify the relevant riders, explain the SOP to them, and hold a feedback session regarding the swipe delays.
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Reminder: Cleaning Tickets to External Cleaning Suppliers
When to raise a cleaning ticket?
Dirty / uncleaned areas
Repeated deficiencies
Missed or irregular cleaning intervals
Anything else connected to cleaning
Where to raise the cleaning ticket?
👉🏾 Via this cleaning ticket airtable form
Please note: Don’t send cleaning tickets on Zendesk anymore
Where to find a ticket overview?
👉🏾 Via this airtable cleaning ticket dashboard
There HMs can select their hub to track & comment on tickets
What about the Weekly Cleaning Check-Up?
Additional mandatory quality control, which should be done every wednesday or thursday and is directly being forwarded to cleaning supplier.
👉🏾 via this Weekly Cleaning Check-Up airtable form
More infos on Cleaning: in this Zendesk article
Questions to: Imani Reiser
Key updates you can't miss____________________________________
Smartvelo - Repair Confirmation
We would like to reduce the number of falsely claimed repairs and improve the communication between the Smartvelo mechanics.
To do so, repairs performed by Smartvelo can now be confirmed at the end of the maintenance visit.
To do for the HM / SL / OA+: Check the repairs together with the mechanic and have him enter your name in his mobile form.
The name will appear in the notification-channel.
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Fleet Tool in Hub Portal Update
There has been a small update to the Damage Reports in the Fleet Dashboard: “Archived by” is now “Closed by” and also shows who marked a damage report as fixed.
This way you can see if a damage report has been by the mechanics or by the hub (more suppliers to be added soon!).
Workforce Updates
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Zendesk Numbers
Solved - 1137
Team | Number of Open tickets |
Workforce Support | 260 |
[Expected delays] - Conservative waiting time estimation for Employees
Please note that the weekend is included in all the numbers below:
Team | Conservative waiting time estimation/ First reply time |
Workforce Support | 1d 12hrs |
[Expected delays] - Conservative waiting time estimation for Hub Managers Escalations
Please note that the weekend is included in all the numbers below:
Team | Conservative waiting time estimation |
Workforce Support | 24hrs |
Shelf Changes____________________________________
[1.0 + 3.0 Hubs] Shelf Changes
Please try accessing the link using hub’s goflink account. Access requests using private mail addresses will be declined.
In the google drive folder you will find the G-sheet files for all the hubs that are affected in the shelf change.
Please only follow the ones that have exactly the same naming of your hubs and also be careful with following the same hub code while downloading the files.
Please find the file here
Some notes on the sheets:
The sheets are, as mentioned above, Hub specific. So only the sheet named with your hub code is valid for your hub.
"SKU" you can find the SKU which needs to be moved to another shelf space.
"oldShelf" - 4th column: If the cell is empty or has 999X, we just assigned this product to your Hub, so please just store it in the shelf mentioned in "new shelf".
"newShelf" - 5th column: If the cell is empty or has 999X, the product has been delisted in your hub.
if both "shelf" and "newShelf" have a shelf number, it's a normal shelf change.
The changes will go live tonight between 01 am and 07 am, please reorder the products tonight/ tomorrow morning.
If you have any questions, please feel free to reach out to Muhammad Al Zabir Rakin.
Thank you!
