Every Tuesday afternoon, the newsletter is published here with the latest info for all hubs!
If you have any feedback/suggestions for the newsletter, please use this Link
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Your to-do's this week__________________________________
Delisting CW21
Tomorrow morning, don’t forget to add the SKUs from the delisting file to your rescue bag! Let’s get rid of those unwanted products and make room for what really matters. 🎉
👉 Check out this week’s delisted items here: Weekly Delistings
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Promo CW21
Please familiarise yourself with the file to be prepared for a higher demand for these SKUs!
Here you find the file detailing the products on promotion: Promos for Hubs
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Marketing Flyers
RAF Flyers
Please continue to include Refer-a-Friend flyers in all Flink orders.
We have some stock left in DC that we need to finish by mid-June, so if you’re out of flyers already, please order directly from Coupa.
Moving forward, we will move this flyer to a lower frequency and it will have a barcode 🙏, but first, we need to deplete the stocks ASAP.
Prime Eligible Flyers
The following hubs will receive them this week:
DE_AUG_KARO
DE_BER_KOTD
DE_BON_KASE
DE_BRA_MICH
DE_CHE_ZENT
DE_DRS_PIES
DE_DRS_PRAG
DE_DUI_NEUD
DE_DUS_OKAS
DE_DUS_PEMP
DE_FRE_STUE
DE_HAN_ZENT
DE_HED_BERG
DE_HEI_ZENT
DE_KAI_EISE
DE_KAS_VOWE
DE_KIE_GAAR
DE_KRE_INNE
DE_LEI_PLAG
DE_LEI_ROSA
DE_MAG_EBEN
DE_MUC_BLUT
DE_MUC_GRIL
DE_MUC_PASI
DE_MUC_TRUD
DE_NRM_MAXF
DE_NRM_PLAR
DE_STR_WEST
DE_WIE_MITT
DE_ZCJ_ZENT
DE_ZOE_ZENT
Please make sure to inbound them manually! One box should have 500 flyers. If you haven’t received any and your hub is not on the list, contact me via Slack Dasha Yakusheva
Key updates you can't miss __________________________________
Compliance Tool Updates
Thanks to your feedback, we’ve implemented several improvements to the Compliance Tool. The main updates include:
Cleaning and Ops Committee shifts are no longer counted as eligible for warnings.
Hub Managers and Shift Leads will no longer receive automated warnings via the compliance tool. Any automated warnings issued via the compliance tool to them previously can now be considered void and excused. This does not apply for manually requested warnings.
If you notice any wrongly sent warning due to the tech issues, feature requests or bugs/ inaccurate data in the compliance tool, please flag them here.
Note: Please do NOT use this form to request warnings to be excused, that should continue to be done via Zendesk.
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Lieferando Stores
This week we’re launching 3 new virtual stores on Lieferando app:
Rewe Frische Express - Thursday 22nd May,
Zeit für Brot - Wednesday 21st May,
Beets & Roots - Tuesday (today),
Please find more details here.
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Safety Refresher for Employees - See Completions in Looker Studio
Two weeks ago, we launched the Safety Refresher Training, a mandatory training for all employees who are with Flink for longer than 1 year.
We have now integrated the completion tracking into the Onboarding dashboard!
Hub Manager can track completion status for each employee in the Employee Level tab.
Here’s a quick breakdown of how it works:
‘Not completed’ is shown for employees who:
Completed the Onboarding course over a year ago, or
Joined Flink over a year ago but never completed the Onboarding course.
👉These employees need to complete the Safety Refresher Training, afterwards the status will change to 'Completed'
'Not eligible’ is shown for employees who:
Completed the Onboarding course within the last year, or
Joined Flink less than a year ago.
Important: While they’re not yet eligible for the refresher, they should still complete the Onboarding course if they haven’t already.
Please make sure everyone eligible completes this training, to ensure we comply with legal training requirements!
The training can be found in the WF App -> Training Section
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Pickers Needed Indicator Update - live tomorrow, May 21st
Tomorrow, we will update the logic behind the Pickers needed indicator in the Hub Portal - Orders Dashboard.
The indicator considers the time a rider would take to arrive back at the hub and accordingly indicates how many pickers should be currently picking. We’ve improved mathematical models and estimations behind, thus the number should be more accurate. 🚀
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Food Safety Refresher: Basics about product quality
Why is this important?
To protect…
✅ …our customers
✅ …our image
✅ …ourselves from additional work & consequences
Goods that do not belong in the customer bag
1. moldy goods
2. iced goods
3. goods past their use-by date
4. goods damaged by rodents
5. damaged packaging
Daily Basics
🌡️ Always keep temperatures within the specifications
🔄 Strictly adhere to the FIFO-Principle („First In, First Out“)
📅 Consistently carry out BBD & Fresh Checks
☣️ Dispose substandard products
🛍️ Fill Rescue Bags correctly
Questions or issues? 👉 Contact Imani Reiser
Workforce Updates_________________________________
Unpaid Vacation Process Reminder
Effective April 1st, 2025, unpaid vacation requests are only to be approved by Area Managers.
Please contact the relevant Area Manager regarding unpaid leave requests for Riders, Ops Associates, and Ops Associate Plus roles. The Area Manager will then submit the approval request to the Workforce Support team on your behalf. We highly encourage not to raise a request unpaid leave request for Riders, OA and OA+ if they do not have enough vacation days and Area manager has not approved the request.
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Zendesk Numbers
Solved - 1137
Team | Number of Open tickets |
Workforce Support | 260 |
[Expected delays] - Conservative waiting time estimation for Employees
Please note that the weekend is included in all the numbers below:
Team | Conservative waiting time estimation/ First reply time |
Workforce Support | 1d 12hrs |
[Expected delays] - Conservative waiting time estimation for Hub Managers Escalations
Please note that the weekend is included in all the numbers below:
Team | Conservative waiting time estimation |
Workforce Support | 24hrs |
Shelf changes_________________________________
[1.0 + 3.0 Hubs] Shelf Changes
Please try accessing the link using hub’s goflink account. Access requests using private mail addresses will be declined.
In the google drive folder you will find the G-sheet files for all the hubs that are affected in the shelf change.
Please only follow the ones that have exactly the same naming of your hubs and also be careful with following the same hub code while downloading the files.
Please find the file here
Some notes on the sheets:
The sheets are, as mentioned above, Hub specific. So only the sheet named with your hub code is valid for your hub.
"SKU" you can find the SKU which needs to be moved to another shelf space.
"oldShelf" - 4th column: If the cell is empty or has 999X, we just assigned this product to your Hub, so please just store it in the shelf mentioned in "new shelf".
"newShelf" - 5th column: If the cell is empty or has 999X, the product has been delisted in your hub.
if both "shelf" and "newShelf" have a shelf number, it's a normal shelf change.
The changes will go live tonight between 01 am and 07 am, please reorder the products tonight/ tomorrow morning.
If you have any questions, please feel free to reach out to Muhammad Al Zabir Rakin.
Thank you!
