Every Tuesday afternoon, the newsletter is published here with the latest info for all hubs!
If you have any feedback/suggestions for the newsletter, please use this Link
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Your to-do's this week
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Delisting CW20:
Tomorrow morning, don’t forget to add the SKUs from the delisting file to your rescue bag! Let’s get rid of those unwanted products and make room for what really matters. 🎉
👉 Check out this week’s delisted items here: Weekly Delistings
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Promo CW20:
Please familiarise yourself with the file to be prepared for a higher demand for these SKUs!
Here you find the file detailing the products on promotion: Promos for Hubs
Key updates you can't miss
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New Automation: Last-Minute Open Shift Alerts: Go Live - 19.05.25
We're testing a new automation to make last-minute open shift assignments easier across selected hubs (please check here if your hub is in the test).
Starting next Monday, 19.05.25, eligible riders and OAs in test hubs will receive automated push notifications when a last-minute open shift matches their set availability, contract restrictions, and all eligibility rules.
✅ What does this mean for you?
During the test phase, if your hub is included, you no longer need to call employees to fill open shifts. The system will automatically offer them to the best-suited employees.
🚨Only step in when you receive a Slack notification asking for support—this means no employee has accepted the offer yet.
📣 What to tell your team:
Remind them to enable push notifications for the Flink Workforce app.
Encourage riders to keep their availability up to date in Quinyx.
Let them know that longer blocks of continuous availability increase their chances of getting last-minute shifts.
Ask them to act quickly when they receive a notification—shifts are offered first come, first served!
This automation helps us reduce manual work, improve shift coverage, and offer riders more earning opportunities.
Thanks for supporting the test rollout.
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Inventory Return Tasks
The new Customer Live Feedback Dashboard has been live for three weeks giving us live information about cancelled orders and the products which need to be returned to the inventory.
On average, we see that only ~ 50% of cancelled items are being returned to the inventory (excluding frozen products).
This means half of the products are missing, which has a direct impact on shadow waste.
Take action on Inventory Return Tasks:
👉Please check the Live Feedback Dashboard at least once an hour and pay attention to cancelled orders.
👉Make sure your riders return cancelled orders to the hub.
👉Check the returned product. If they are still safe to be sold, add them back to the stock via Stock Correction.
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BBD Check Optimization: Go live - 15.5.25
We have been working on updating our BBD Check logic to make the checks more meaningful! That means reducing unnecessary or irrelevant checks, improving the logic behind them, and making sure the ones that remain are truly helpful and relevant.
Key changes
Delete checks when stock hits 0
More efficient logic for BBD checks, a probability-based approach to determine whether a check will be necessary
This means:
Thursday you will have no BBD Checks
Friday there will be ~ 2x the amount of BBD Checks as usual
This is to reset the checks with the new logic. Over the coming weeks, the number of checks will reduce!
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Rider Internet Calls: What You Need to Know
We’ve recently introduced Internet Calls through the Flink Workforce App, but some riders have reported that when they try to call a customer, the call seems silent or doesn’t ring.
Here’s what’s happening:
️After you connect to the platform provider, the ringing sound stops, but the call is still in progress and attempting to reach the customer.
👉 Please wait at least 1 full minute before hanging up, even if it seems like the call isn’t working. The system is still trying to connect!
We’re working on improving the experience, but for now, just give it a little extra time to ensure successful delivery. 💪
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Customer Call Backs - GoLive 14.5.25
Starting this week, we will allow customers to call back riders in the cases where riders tried to call the customer but missed them.
Why?
Data shows that in many cases, customers attempt to call riders back after receiving a call, but currently, the connection is not possible.
This can lead to cancellations and unhappy customers.
What?
Customers will be able to call the rider back only while the order is still active
This is a normal phone call, not an internet call. Therefore, it will only work if the rider’s phone number is correct.
The customer number will be masked. Riders will always see following DE number: +4915735987425
Please ensure your riders are aware and pick up the phone in case they get a call! This can help us avoid cancellations!
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Outbound & Stock Corrections Refresher Edume Guide: Go live - 15.5.25
As there can be confusion with what is the correct way to adjust the stock levels of our inventory, we have put together a refresher guide available in the WF app via the Training tab. It is important to use the correct outbound option to ensure accurate inventory and reliable waste reporting.
Check out the guide and encourage your OAs to complete it to refresh your knowledge about when to use which outbound option!
📣 Any questions, please reach out to David Hunt
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Rescue Bag - New Shelf Numbers!
Based on your feedback, we’ve updated the shelf numbers for Rescue Bags:
Cooled: Standard Rescue Bags = 2001X or hub individual shelf number
Dry: Bakery, Alcohol & Non-Food Rescue Bags = 2000X or hubindividual shelf number
Frozen: Frozen Rescue Bag = backstock freezer (hubdividual)
For further changes of the rescue bag shelf to a new individual shelf number or any other questions, contact Muhammad Al Zabir Rakin
Workforce Updates
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Zendesk Numbers
Solved - 953
Team | Number of Open tickets |
Workforce Support | 397 |
[Expected delays] - Conservative waiting time estimation for Employees
Please note that the weekend is included in all the numbers below:
Team | Conservative waiting time estimation/ First reply time |
Workforce Support | 1d 12hrs |
[Expected delays] - Conservative waiting time estimation for Hub Managers Escalations
Please note that the weekend is included in all the numbers below:
Team | Conservative waiting time estimation |
Workforce Support | 24hrs |
Shelf changes
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[1.0 + 3.0 Hubs] Shelf Changes
We are currently working on moving certain product categories (e.g. bread, chips, or dairy products) closer together in the picking layout. With a focus on bread SKUs this week, there will be around 40 shelf changes instead of the usual 30.
In the google drive folder you will find the G-sheet files for all the hubs that are affected in the shelf change.
Please only follow the ones that have exactly the same naming of your hubs and also be careful with following the same hub code while downloading the files.
Please find the file here
Some notes on the sheets:
The sheets are, as mentioned above, Hub specific. So only the sheet named with your hub code is valid for your hub.
"SKU" you can find the SKU which needs to be moved to another shelf space.
"oldShelf" - 4th column: If the cell is empty or has 999X, we just assigned this product to your Hub, so please just store it in the shelf mentioned in "new shelf".
"newShelf" - 5th column: If the cell is empty or has 999X, the product has been delisted in your hub.
if both "shelf" and "newShelf" have a shelf number, it's a normal shelf change.
The changes will go live tonight between 01 am and 07 am, please reorder the products tonight/ tomorrow morning.
If you have any questions, please feel free to reach out to Muhammad Al Zabir Rakin.
Thank you!
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