Every Tuesday afternoon, the newsletter is published here with the latest info for all hubs!
If you have any feedback/suggestions for the newsletter, please use this Link
__________________________________________________________________________________________________
Your to-do's this week
__________________________________
Cart Mounters Feedback
We want to hear your thoughts on the usage of Cart Mounters in your hub - please take a few minutes to fill in this survey.
__________________________________________________________________________________________________
Promo CW11:
Please familiarise yourself with the file to be prepared for a higher demand for these SKUs!
Here you find the file detailing the products on promotion: Promos for Hubs
Key updates you can't miss __________________________________
Rider Onboarding Course Tracker - Looker Studio Dashboard
To go along with the revamped Rider onboarding, we now have an updated Onboarding dashboard. with the completion status per hub and employee.
Please use this dashboard to keep track of the onboarding completion of your (new) employees and ensure everyone completes their Onboarding in time. Every hub should be > 90%.
More Information
Presentation on how the new onboarding material works
The hub poster about the structure of onboarding a new rider to print.
Let's make sure every new rider feels welcome and ready to start performing!
__________________________________________________________________________________________________
JET x REWE Bags
Please pay close attention to JET x REWE orders. Always use JET x REWE Bags.
To Do:
Scan all JET x Rewe Bags at the start of picking.
If your hub is out of JET x Rewe Bags, order new bags immediately via Coupa
Weekly insights__________________________________
Please create escalations correctly and escalate only urgent requests ticket IDs are required when escalating a ticket. Also, please use the correct form for WFS escalations for us to prioritize your requests. We highly recommend of not contacting team members via private Slack messages as it will only delay us on working on your requests and will create an additional workload.
VISA - Matriculation Recollection
Last night, over 100 employees were paused as their matriculation certificates expired on February 28. Please, remind the employees to update their new certificates as soon as possible using the sent Fountain recollection links or ZenDesk. Kindly note that unpausing these employees may take up to one week. Escalating individual cases will not be effective, as our team is managing a large volume with limited resources, making it impossible to maintain a two-hour first reply time. You can check the status of your employees in the respective cluster sheet.
Furthermore, around 1800 cases of open matriculations expire on March 31. We are working on reviewing cases internally with support from Zenjobers.
Please support us by reminding the students in your hub that they must submit their current enrollment certificate as soon as possible.
Workforce: Zendesk Numbers
Solved - 1884
Team | Number of Open tickets |
Workforce Support | 705 |
Expected delays - Conservative waiting time estimation for Employees
Please note that the weekend is included in all the numbers below:
Team | Conservative waiting time estimation/ First reply time |
Workforce Support | 24hrs |
Expected delays - Conservative waiting time estimation for Hub Managers Escalations
Please note that the weekend is included in all the numbers below:
Team | Conservative waiting time estimation |
Workforce Support | 24h |
Shelf changes
_________________________________
[1.0 + 3.0 Hubs] Shelf Changes
Please try accessing the link using hub’s goflink account. Access requests using private mail addresses will be declined.
In the google drive folder you will find the G-sheet files for all the hubs that are affected in the shelf change.
Please only follow the ones that have exactly the same naming of your hubs and also be careful with following the same hub code while downloading the files.
Please find the file here
Some notes on the sheets:
The sheets are, as mentioned above, Hub specific. So only the sheet named with your hub code is valid for your hub.
"SKU" you can find the SKU which needs to be moved to another shelf space.
"oldShelf" - 4th column: If the cell is empty or has 999X, we just assigned this product to your Hub, so please just store it in the shelf mentioned in "new shelf".
"newShelf" - 5th column: If the cell is empty or has 999X, the product has been delisted in your hub.
if both "shelf" and "newShelf" have a shelf number, it's a normal shelf change.
The changes will go live tonight between 01 am and 07 am, please reorder the products tonight/ tomorrow morning.
If you have any questions, please feel free to reach out to Muhammad Al Zabir Rakin.
Thank you!
