Every Tuesday afternoon, the newsletter is published here with the latest info for all hubs!
If you have any feedback/suggestions for the newsletter, please use this Link
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Your to-do's this week
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Promo CW09:
Please familiarise yourself with the file to be prepared for a higher demand for these SKUs!
Here you find the file detailing the products on promotion: Promos for Hubs.
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Collaborative Inbound - Tell us your feedback!
Last week we launched Collab Inbound (see presentation)
We want to hear your thoughts on how it is working so far - please take a few minutes to fill in this survey.
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Cart Mounters Feedback
We want to hear your thoughts on the usage of Cart Mounters in your hub - please take a few minutes to fill in this survey.
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VISA - Matriculation Recollection
Currently, 340 employees whose enrollment is valid until February 28, 2025 and who have a student visa have still not uploaded a new enrollment confirmation.
Without a valid enrollment certificate, continued employment is not allowed. If we do not receive any feedback from the employees, we are obliged to pause their Quinyx accounts!
Please support us by reminding the students in your hub that they must submit their current enrollment certificate.
Key updates you can't miss __________________________________
TGTG Assistant in HubOne - Go Live Wed 9am
From Wednesday 26.2.25 - 9am the TGTG Assistant will be rolled out to all hubs!
We use Too Good To Go/Flink Surprise bags to resell products that otherwise would be thrown away. This is how we utilize our waste in a more efficient way.
When making these bags we often over-fill compared to the suggested value due to a lack of visibility of product prices.
The TGTG Assistant is built into HubOne and shows the prices of products we sell based on App prices and gives warnings if added products equal over the suggested goal.
Please note: TGTG/Flink surprise bags still need to be added to the system manual for sale!
Please take a look at the detailed presentation for more information, and OA/Riders can check out the Edume Guide in the training section of WF App.
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New Rider Onboarding live đđ
We are now live with our new Rider EduMe Onboarding. Every new rider who books an Onboarding shift starting today will receive the below new Onboarding.
Note: Ops Associate Onboarding stays the same for now, a revamped version will come soon!
Whatâs new?
New Content: revised and updated content, focused on the relevant topics for riders. Additional training on:
New Format: Mobile-optimized format, GIFs & visualizations instead of long videos, and engaging quizzes, multi-language to choose between DE and EN.
New Structure: Instead of one long course, we split it into 3 shorter courses - shared at the most relevant times:
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Flink Intro & Shift Management: sent once they book the OB shift (15min)
How does Flink work
Who is who
Quinyx, Availability, Sick leave and vacation requests
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Your Rider Shift - main course, to be done at the beginning of the OB shifts (30min)
Bike & Road Safety
Punch In, Bike assignment
Delivery Flow, At customer behavior, Alcohol Delivery, Work & Fire Safety
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Performance & Compliance Stats - sent after 2nd shift is booked (15min)
Compliance KPIs and how to follow them
Performance KPIs and how to improve
Onboarding at the Hub
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Onboarding is only effective if new joiners get the right experience at the hub.
Onboarders should complete their EduMe Course before they start riding with a buddy.
Before leaving, explain them Quinyx, how to set Availability, and answer any questions
Engagement is key to a successful onboarding experience!
Use this poster as a guide for onboarding a new rider:
Where can new joiners find their Training?
All staff can find assigned training in their WF App under âTrainingsâ.
Sometimes, there can be delays for new joiners who book their OB shift very close to their contract start date. If they cannot find the training in the App, please tell them to search for the email headers above, or check with them the Inbox in the App under âNotificationsâ.
Please note: For the time being, existing employees will still see both the new and the old courses in their Training dashboard. We will backfill the old completions into the new training asap.
đ¨ď¸Print the poster here
đŠâđŤ Read everything about it here.
đ Questions? Please reach out to David Hunt
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Employees blocked â an indication of block reason added in WF profiles
Recently the indication of the Blocked status of Workforce accounts was improved, to provide more information about the reason for the block and improve the access to the Unblock function.
If employees see the âYou are blockedâ error message when logging in to the Workforce app, or when punching in â please check their WF profiles in the Hub portal for additional information about block reasons.
Rider View:
Reason for the block will be shown in the WF profile in form of the red label in the header next to the employees name.
Possible block reasons and necessary actions:
Blocked â account was blocked automatically or manually and can be unblocked by any HM/SL/OA+ account using Unblock function in the Actions menu;
IP blocked â account blocked automatically due to suspicious login activity, can be unblocked by HM/SL/OA+ account, and it is recommended to reset the password as well. Riders also receive notification about the block by the email and can use Unblock button in the email to verify that suspicious activity was coming from them;
For both Blocked and IP blocked reasons â if unblocking doesnât work or you donât have personal access to Hub portal â please report in #tech_hub_service-de channel.
Visa expired â it is not possible to remove this type of the block in the hub, employee was automatically blocked in WF and Quinyx due to expired visa or other document. The employee was notified in advance about necessary actions by email and is not allowed to work without valid updated documents. In such cases please ask employees to upload all the necessary documents and contact the Workforce support team for unblocking. If the ticket is already created, HM can use the escalation form in Zendesk.
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Empties Photo Upload
Why is it important?
We can only receive a refund from REWE if we can prove an incorrect delivery using the TRT file.
For official verification, the complete TRT file is required.
How to take the picture of the TRT:
Take a picture of the full TRT
Everything has to be clearly visible
Both Signatures (REWE driver & Hub) have to be included
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Announcement: Revised Cleaning Set-up starting 1.3.25 đ§šđ
âCleaning key changes
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ââď¸ Process
Cleaning time 22-8 oâclock, reclean time 8-16 oâclock
Tickets through Airtable instead of Zendesk
No tickets for cleaning no show (only for missed re-cleans)
Mandatory monthly cleaning check-up
âŹď¸ External service agreement (Externes Leistungsverzeichnis)
Collaborative task every 6 weeks: cleaning hard to reach areas behind/under fridges, freezers and shelves
Defined weeks for certain tasks
âŹď¸ Internal service agreement (Internes Leistungsverzeichnis)
Regular shift of bikes to assure bike area is cleaned
Refill supplies in kitchen & sanitary areas
Collecting waste in front of hub
Empty bins (except of sanitary areas) EOD
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â Key documents
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1. Cleaning folder inside Food Safety Folder
2. Cleaning Zendesk page (go live this week)
3. Airtable ticket forms
Weekly insights__________________________________
Due to absences in the team, we are experiencing an increase in reply time this week.
Please create escalations correctly and escalate only urgent requests icket IDs are required when escalating a ticket. Also, please use the correct form for WFS escalations for us to prioritize your requests.
Please do not forget to send all signed back Ops Associate Plus agreements in so we can update everything before payroll cut and employeesâ salaries are not affected.
Workforce: Zendesk Numbers
Solved - 1961
Team | Number of Open tickets |
SSC - Workforce Support | 159 |
SSC - People Services | 288 |
Expected delays - Conservative waiting time estimation for Employees
Please note that the weekend is included in all the numbers below:
Team | Conservative waiting time estimation/ First reply time |
SSC - Workforce Support | 24h |
SSC - People Services | 24h |
Expected delays - Conservative waiting time estimation for Hub Managers Escalations
Please note that the weekend is included in all the numbers below:
Team | Conservative waiting time estimation |
SSC - Workforce Support | 24h |
SSC - People Services | 24h |
Shelf changes
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[1.0 + 3.0 Hubs] Shelf Changes
Please try accessing the link using hubâs goflink account. Access requests using private mail addresses will be declined.
In the google drive folder you will find the G-sheet files for all the hubs that are affected in the shelf change.
Please only follow the ones that have exactly the same naming of your hubs and also be careful with following the same hub code while downloading the files.
Please find the file here
Some notes on the sheets:
The sheets are, as mentioned above, Hub specific. So only the sheet named with your hub code is valid for your hub.
"SKU" you can find the SKU which needs to be moved to another shelf space.
"oldShelf" - 4th column: If the cell is empty or has 999X, we just assigned this product to your Hub, so please just store it in the shelf mentioned in "new shelf".
"newShelf" - 5th column: If the cell is empty or has 999X, the product has been delisted in your hub.
if both "shelf" and "newShelf" have a shelf number, it's a normal shelf change.
The changes will go live tonight between 01 am and 07 am, please reorder the products tonight/ tomorrow morning.
If you have any questions, please feel free to reach out to Muhammad Al Zabir Rakin.
Thank you!
