Every Tuesday afternoon, the newsletter is published here with the latest info for all hubs!
If you have any feedback/suggestions for the newsletter, please use this Link
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Your to-do's this week
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Promo CW07:
Please familiarise yourself with the file to be prepared for a higher demand for these SKUs!
Here you find the file detailing the products on promotion: Promos for Hubs
Key updates you can't miss __________________________________
Weinfreunde
Weinfreunde is a new JET Store operated by Flink. Process is the same as with JET x Flink Orders, please use Flink bags.
We’ve not yet integrated the JET x Weinfreunde logo in Hub Portal, but this should happen within 2 weeks.
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Inbound Carts
Hubs with a shortage of inbound carts will receive a delivery until 18.02. latest
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Reminder: Food authority visits
Food authorities often visit the hubs unannounced. Be cooperative, answer their questions, and provide the required documents.
When a control takes place, follow these steps
1. Request contact details: Note down the inspector's contact information.
2. Documentation: If specific documents are requested, show and explain them (see table).
Requested Documentation | Flink source to show |
📄 HACCP Document | Downloaded or printed HACCP concept |
🧹Cleaning documentation (external supplier) |
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🧽 Cleaning schedules (internal cleaning) |
“Reinigungsnachweis (intern)” |
🪤 Pest control |
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🌡 Temperature monitoring |
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📚 Employee training |
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🍎 Product traceability |
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Important: If you are unsure which documents are needed or you don’t have access, contact your Area Manager or Imani Reiser (01623141510) immediately. They can provide the missing information or speak with the authorities.
General golden rules:
Keep the hub clean and tidy at all times. If needed, raise a cleaning ticket for external tasks and schedule internal cleaning (e.g., fridges, employee areas).
Ensure soap and hand towels are always available.
Keep exterior doors and fridge/freezer doors closed when no need for them to be open
If possible, have a German speaker present to avoid misunderstandings.
Follow the FIFO principle, assure BBD and freshness checks to be done.
Complete Flowtify checks honestly.
After the control:
Report the visit via authority visits/authority request ticket to the Food Safety Management, including the contact details and if available inspection report.
Report problems to Imani Reiser
Questions to Imani Reiser
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Smartvelo new bike instructions
As a reminder, here are the steps to use Smartvelo Bikes properly:
1. Shift Gears Smoothly
Turn the grip shifter to change gears.
Start in a low gear to make it easier to accelerate and reduce engine strain.
The gears shift seamlessly—no need to worry!
2. Don’t Pedal While Shifting
Stop pedaling before changing gears to avoid damaging the gear cables.
3. Pack Smartly
Place heavy bags in the saddlebags and lighter bags in the boxes for better balance and stability.
4. Use Both Brakes Together
Always apply both brakes simultaneously for safer stopping and to prevent uneven brake wear.
5. Remove the Battery After Your Shift
Leaving the battery in the bike drains power and can cause deep discharge and damage—always remove it after your shift.
Enjoy the ride, and keep the bike in top shape! 🚴♀️
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Don't miss your chance: Become Hub Manager at Flink
You are an experienced Ops Associate Plus or a Shiftlead and have the willingness to relocate to take your career to the next level?
Apply as Hub Manager in the following cities:
Weekly insights__________________________________
Due to lower staffing in the team, we are experiencing an increase in reply time this week.
Please create escalations correctly and escalate only urgent requests. We are working on solving the tickets, and we will process payroll and visa tickets as fast as possible.
Ticket IDs are required when escalating a ticket. Without the correct ticket ID, we will not process the escalation.
Escalate vacation requests only once an employee requests in Quinyx and it is handled by the vacation tool. If the vacation absence has not been processed yet, we kindly ask for patience as the tool approves or denies it in 24 hours.
We also kindly ask you to remind the employees to not open multiple tickets so that their issues can be solved quickly and to choose the most suitable option in the contact form for faster reply times.
Workforce: Zendesk Numbers
Solved - 1654
Team | Number of Open tickets |
SSC - Workforce Support | 426 |
SSC - People Services | 203 |
Expected delays - Conservative waiting time estimation for Employees
Please note that the weekend is included in all the numbers below:
Team | Conservative waiting time estimation/ First reply time |
SSC - Workforce Support | 1d 12h |
SSC - People Services | 24h |
Expected delays - Conservative waiting time estimation for Hub Managers Escalations
Please note that the weekend is included in all the numbers below:
Team | Conservative waiting time estimation |
SSC - Workforce Support | 24h |
SSC - People Services | 24h |
Shelf changes
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[1.0 + 3.0 Hubs] Shelf Changes
Please try accessing the link using hub’s goflink account. Access requests using private mail addresses will be declined.
In the google drive folder you will find the G-sheet files for all the hubs that are affected in the shelf change.
Please only follow the ones that have exactly the same naming of your hubs and also be careful with following the same hub code while downloading the files.
Please find the file here
Some notes on the sheets:
The sheets are, as mentioned above, Hub specific. So only the sheet named with your hub code is valid for your hub.
"SKU" you can find the SKU which needs to be moved to another shelf space.
"oldShelf" - 4th column: If the cell is empty or has 999X, we just assigned this product to your Hub, so please just store it in the shelf mentioned in "new shelf".
"newShelf" - 5th column: If the cell is empty or has 999X, the product has been delisted in your hub.
if both "shelf" and "newShelf" have a shelf number, it's a normal shelf change.
The changes will go live tonight between 01 am and 07 am, please reorder the products tonight/ tomorrow morning.
If you have any questions, please feel free to reach out to Muhammad Al Zabir Rakin.
Thank you!
