Every Tuesday afternoon the newsletter is published here with the latest info for all hubs!
If you have any feedback/suggestions for the newsletter please use this Link
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Your to-do's this week __________________________________
Reminder: Participate in the Child Form Survey!
So far, only 25% of employees have completed the Child Form survey. If you have children, participating in this survey is especially important, as it ensures that the child tax benefits can be applied correctly—resulting in a higher net salary for you.
We kindly ask for your support in completing the survey as soon as possible. Additionally, we encourage Ops Associates Plus, Shift Leads, and Hub Managers to motivate their teams to take part.
>>> Start the Survey here <<<
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🚨💰🎉 Join the AI Training Challenge & Win! 🚀💰🚨
Dear Flinkers, we’re thrilled to invite you to an exciting new challenge designed to unleash your creativity and innovative thinking while exploring the power of AI in transforming how we work.
The Challenge
We have an important task ahead: designing training materials for one of our key operations processes. Here’s the twist: we’re turning to YOU to lead the way, with the help of cutting-edge AI tools!
💡 Your Mission: Use an AI tool of your choice to develop engaging and effective training materials for one of our Hub Processes: Freshness Checks. Take this content and turn it into your masterpiece!
🎥 Format: A video with a maximum duration of 1 minute. Think outside the box and show us what’s possible!
Why Participate?
By joining, you’ll not only get to showcase your creative genius but also help us shape the future of training at Flink. Plus, we’ve got awesome prizes waiting for the best submissions!
Prizes:
🥇 1st Place: 250€ Amazon Voucher
🥈 2nd Place: 100€ Amazon Voucher
🥉 3rd Place: 50€ Amazon Voucher
🍫 All Participants: A sweet treat for your effort - literally!
Timeline & Submission Details:
📅 Timeline: Submit your masterpiece until latest Feb 16th.
📤 Send it to [email protected] with the subject: “Training AI Contest - [Your Name]”.
📣 Stay tuned for the winner announcement!
Judging Criteria:
We’ll evaluate submissions based on:
✨ Creativity: How unique and engaging is your content?
🎯 Effectiveness: Does the message come across clearly?
🤖 AI Usage: How well did you leverage AI tools?
The judging committee will include members of the leadership and Central Ops team, who will shortlist the best submissions, review the finalists, and decide on the winners.
Let’s push the boundaries of what’s possible together. We can’t wait to see your incredible ideas!
Your Training & Ops Team 🎓💡
Key updates you can't miss __________________________________
Picker Cards orderable again 🛒
Picking Carts can be added via Coupa again.
→ If you placed an order before 13.01., please reorder again ❗
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New RAF (Refer-a-Friend) flyers design
Please put it in all orders (one flyer per order).
Weekly insights__________________________________
When creating escalation tickets please create correctly and escalate only urgent requests . Please do not forget that ticket IDs are required when escalating a ticket.
Workforce: Zendesk Numbers
Solved - 1658
Team | Number of Open tickets |
SSC - Workforce Support | 152 |
SSC - People Services | 89 |
Expected delays - Conservative waiting time estimation for Employees
Please note that the weekend is included in all the numbers below:
Team | Conservative waiting time estimation/ First reply time |
SSC - Workforce Support | 24h |
SSC - People Services | 24h |
Expected delays - Conservative waiting time estimation for Hub Managers Escalations
Please note that the weekend is included in all the numbers below:
Team | Conservative waiting time estimation |
SSC - Workforce Support | 24h |
SSC - People Services | 24h |
Shelf changes
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[1.0 + 3.0 Hubs] Shelf Changes
Starting this week, the shelf change lists for all Hubs will be shared via a single link. Please look for your hub in the drive folder link shared below!
Please try accessing the link using hub’s goflink account. Access requests using private mail addresses will be declined.
In the google drive folder you will find the G-sheet files for all the hubs that are affected in the shelf change.
Please only follow the ones that have exactly the same naming of your hubs and also be careful with following the same hub code while downloading the files.
Please find the file here
Some notes on the sheets:
The sheets are, as mentioned above, Hub specific. So only the sheet named with your hub code is valid for your hub.
"SKU" you can find a the SKU which needs to be moved to another shelf space.
"oldShelf" - 4th column: If the cell is empty or has 999X, we just assigned this product to your Hub, so please just store it in the shelf mentioned in "new shelf".
"newShelf" - 5th column: If the cell is empty or has 999X, the product has been delisted in your hub.
if both "shelf" and "newShelf" have a shelf number, it's a normal shelf change.
The changes will go live tonight between 01 am and 07 am, please reorder the products tonight/ tomorrow morning.
If you have any questions, please feel free to reach out to Muhammad Al Zabir Rakin.
Thank you!
