Every Tuesday afternoon the newsletter is published here with the latest info for all hubs!
If you have any feedback/suggestions for the newsletter please use this Link
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Your to-do's this week __________________________________
Picking Carts Feedback
We want to hear your feedback so we can keep improving our hub equipment. Please fill this quick survey and let us know your thoughts (your answers will be anonymous)
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Reminder: Participate in the Child Form Survey!
So far, only 25% of employees have completed the Child Form survey. If you have children, participating in this survey is especially important, as it ensures that the child tax benefits can be applied correctly—resulting in a higher net salary for you.
We kindly ask for your support in completing the survey as soon as possible. Additionally, we encourage Ops Associates Plus, Shift Leads, and Hub Managers to motivate their teams to take part.
>>> Start the Survey here <<<
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Inbounding Carts Inventory
Please provide the current number of inbound/dropping carts in your hub here.
Key updates you can't miss __________________________________
Customer phone number removed from orders dashboard
Currently customer phone numbers are shown on the orders dashboard. To help protect our customers’ data and understand how we can improve our internal processes, we are removing the phone numbers from the Orders Dashboard.
Instead, a workflow will be added to your hub's CS channel that will return the customer phone number. You only need to fill in the order number and the reason from a drop down menu.
Reasons:
Rider unable to call the customer via the app
Rider does not speak the customer’s language
Need to arrange a re-delivery
The feature will go live at 11am Wednesday 15th
Understanding why we need to call customers will help us to improve our processes.
👩🏫 Read more about it here Onepager
🆘 If you have any issues, contact us on #tech-hub-service-de (all how-to’s here)
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AVG Waiting for Picker Time in the Activity Tab! (Live Tomorrow)
Take a look at this new metric on Hub Level to ensure you’re OAs are focussed on picking
To continue improving the features on the hub portal, you will now be able to see the AVG waiting for picker time in the activity tab, this feature will go live tomorrow.
🆘 If you have any issues, contact us on #tech-hub-service-de (all how-to’s here)
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Rewe Bag Scanning Live in all hubs this Wednesday (15th Jan)
From now on, Hub Staff needs to scan the bags for REWE Orders to make sure we’re using the right bags.
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Weekly insights__________________________________
When creating escalation tickets please create correctly and escalate only urgent requests . Please do not forget that ticket IDs are required when escalating a ticket.
Workforce: Zendesk Numbers
Solved - 1452
Team | Number of Open tickets |
SSC - Workforce Support | 318 |
SSC - People Services | 52 |
Expected delays - Conservative waiting time estimation for Employees
Please note that the weekend is included in all the numbers below:
Team | Conservative waiting time estimation/ First reply time |
SSC - Workforce Support | 12h |
SSC - People Services | 1d 12h |
Expected delays - Conservative waiting time estimation for Hub Managers Escalations
Please note that the weekend is included in all the numbers below:
Team | Conservative waiting time estimation |
SSC - Workforce Support | 24h |
SSC - People Services | 24h |
Shelf changes
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Please try accessing the link using hub's goflink account. Access request using private mail address will be declined.
1.0 Hubs Shelf Changes
+++ Shelf Changes: OLD WORLD / HUB 1.0 +++
🚨 IMPORTANT: The shelf change is valid only for the hubs in the old hub setup.
You can find the shelf changes here.
The changes will go live tonight between 01:00 and 07:00, please reorder the products tonight/ tomorrow morning.
Please feel free to reach out to Muhammad Al Zabir Rakin for further questions. Many Thanks!
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[3.0 Hubs] Shelf ChangesPlease try accessing the link using hub's goflink account. Access request using private mail address will be declined
3.0 Hubs Shelf Changes
IMPORTANT: The shelf Change is only Valid for the Hubs that are in hub 3.0 setup.
In the google drive folder you will find the G-sheet files for all the hubs that are affected in the shelf change.
Please only follow the ones that have exactly the same naming of your hubs and also be careful with following the same hub code while downloading the files.
Please find the file here
Some notes on the sheets:
The sheets are, as mentioned above, Hub specific. So only the sheet named with your hub code is valid for your hub.
"SKU" you can find a the SKU which needs to be moved to another shelf space;
"shelf" - 3rd column: If the cell is empty, we just assigned this product to your Hub, so please just store it in the shelf mentioned in "new shelf";
"newShelf" - 5th column: If the cell is empty, you can get rid of the product (same process like de-listing);
if both "shelf" and "newShelf" have a shelf number, it's a normal shelf change.
The changes will go live tonight between 01 am and 07 am, please reorder the products tonight/ tomorrow morning.
If you have any questions, please feel free to reach out to Muhammad Al Zabir Rakin.
Thank you!
