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Every Tuesday afternoon the newsletter is published here with the latest info for all hubs!

If you have any feedback/suggestions for the newsletter please use this <a href="https://docs.google.com/forms/d/1EtDp9ElAAkx6EbjeszVv_vN3g4AtOIr22TX2yshONuA/edit" rel="nofollow noopener noreferrer" target="_blank">Link</a>

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Happy New Year and a big thank you!

Wishing everyone a fantastic start to the new year and a heartfelt thank you for your incredible dedication and hard work, especially during the busy festival season and the crucial end-of-year count. Your efforts made a real difference, and we truly appreciate everything you've done.

Now, 2025 is here, and we're ready to make it the best year yet for Flink. Let’s keep the momentum going and make it our most successful year on record! We’re all in this together—let’s go! 🚀

Key updates you can't miss __________________________________

Gorillas &amp; Getir out - Flink rules QuickCommerce

Flink goes Lieferando: Flink as Flink &amp; present on Lieferando

Expansion &amp; Launch: 10 launched and rebuilt hubs

Crate Revolution &amp; Cooling tunnel: 2 cooling tunnels &amp; 100% of our hubs on "crate revolution"

HubManager incentive system introduced and continuously evolved

1400 Bikes swapped to new model upgrade &amp; Scooter currently in pilot phase

Restocking process successfully introduced with ~2% missed restocking rate at record lows

100% inventory accuracy approved by KMPG at year-end count

- Gorillas &amp; Getir out - Flink rules QuickCommerce
- Flink goes Lieferando: Flink as Flink &amp; present on Lieferando
- Expansion &amp; Launch: 10 launched and rebuilt hubs
- Crate Revolution &amp; Cooling tunnel: 2 cooling tunnels &amp; 100% of our hubs on "crate revolution"
- HubManager incentive system introduced and continuously evolved
- 1400 Bikes swapped to new model upgrade &amp; Scooter currently in pilot phase
- Restocking process successfully introduced with ~2% missed restocking rate at record lows
- 100% inventory accuracy approved by KMPG at year-end count

100% fulfillment of our customers' needs: Accurate planning of our staff &amp; full availability of products

Make hybrid fleet work: Full utilitzation of our new fleet (incl. scooters)

Inbound process overhaul : Enable faster &amp; 0-defect inbounding &amp; improve TooGoodToGo Outbound

Picking assignment: "Stop the ringing" --&gt; Assign orders (and further tasks) to our OAs

Expansion &amp; Launch: Further grow our footprint (Münster to come!) and optimize existing hub infrastructure (Hub 4.0?)

Successfully modernize 100% of our fleet

- 100% fulfillment of our customers' needs: Accurate planning of our staff &amp; full availability of products
- Make hybrid fleet work: Full utilitzation of our new fleet (incl. scooters)
- Inbound process overhaul : Enable faster &amp; 0-defect inbounding &amp; improve TooGoodToGo Outbound
- Picking assignment: "Stop the ringing" --&gt; Assign orders (and further tasks) to our OAs
- Expansion &amp; Launch: Further grow our footprint (Münster to come!) and optimize existing hub infrastructure (Hub 4.0?)
- Successfully modernize 100% of our fleet

We want to hear your feedback so we can keep improving our hub equipment. Please fill this quick <a href="https://docs.google.com/forms/d/e/1FAIpQLSchVVOIEP13iEj8vA-X_K1UWjgSvyaR9niPPo7rWpwnaYg1Ng/viewform" rel="nofollow noopener noreferrer" target="_blank">survey</a> and let us know your thoughts (your answers will be anonymous)

Weekly insights__________________________________

Expected delays - Conservative waiting time estimation for Employees

Please note that the weekend is included in all the numbers below:

Expected delays - Conservative waiting time estimation for Hub Managers Escalations

Newsletter - 7.1.25

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Team	Number of Open tickets
SSC - Workforce Support	145
SSC - People Services	77

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Newsletter - 7.1.25

Happy New Year and a big thank you!

Key updates you can't miss __________________________________

Main achievements in 2024

2025 Focus Areas

Picking Carts Feedback

Weekly insights__________________________________