Workforce

Every Tuesday afternoon the newsletter is published here with the latest info for all hubs!

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*Please remember there will not be a newsletter next week (31.12.2024)

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As we head into the busiest time of the year with all the holiday orders and year end counts, we want to say a big thank you to each of you. Your hard work and dedication has been incredible, and together, we’ve accomplished so much! Every effort you have put in has made a real difference, and we couldn’t be more grateful.

Wishing you and your loved ones a joyful holiday season. Let’s step into the new year with even more energy and excitement for what’s ahead, together we’ll make it happen!

Your to-do's this week__________________________________

Conduct stock checks for all items &gt;8€ value by 27.12.2024 latest!

🆘 If you have any questions, contact us on <a href="https://goflink.slack.com/archives/C0572QZ5UJJ" rel="nofollow noopener noreferrer" target="_blank">#tech-hub-service-de</a> (all how-to’s <a href="https://helpcenter.goflink.com/hm-de/en/articles/16308183">here</a>)

Key updates you can't miss __________________________________

Manual Assignment of JET Orders - live on Thursday 26-12!

Previously manual assignment of JET orders was not possible.

As of Thursday, it will be possible to assign them manually in the same way as for regular orders, using “Assign rider” action in the menu under the three dots icon.

It is still not recommended to interfere with the automatic algorithms that stack and assign orders, but in cases when it is absolutely necessary - you can use this option.

Note: this does not apply to Wolt Drive or Uber Direct orders.

🆘 If you have any issues, contact us on <a href="https://goflink.slack.com/archives/C0572QZ5UJJ" rel="nofollow noopener noreferrer" target="_blank">#tech-hub-service-de</a> (all how-to’s <a href="https://helpcenter.goflink.com/hm-de/en/articles/16308183">here</a>)

Weekly insights__________________________________

Delays in responding to enquiries from the Workforce Support Team 📱

Delays in reply time in the Workforce support team

Due to shorter working week, we are expecting delayed reply times and full resolutions times.

- Please create escalations correctly and escalate only urgent requests and ticket IDs are required when escalating a ticket.

We also kindly ask you to remind the employees to not open multiple tickets so that their issues can be solved more quickly and to choose the most suitable option in the contact form for faster reply times.

When Working students are taking absences, please make sure not overschedule them in the same week. Note: Mini-jobbers and working students should make sure that they are working in line with their contractual working hours. Overstepping these can result in adjustments to their vacation and sick payments.

- Due to shorter working week, we are expecting delayed reply times and full resolutions times.
 - Please create escalations correctly and escalate only urgent requests and ticket IDs are required when escalating a ticket.
 
- We also kindly ask you to remind the employees to not open multiple tickets so that their issues can be solved more quickly and to choose the most suitable option in the contact form for faster reply times.
- When Working students are taking absences, please make sure not overschedule them in the same week. Note: Mini-jobbers and working students should make sure that they are working in line with their contractual working hours. Overstepping these can result in adjustments to their vacation and sick payments.

Conservative waiting time estimation for Employees

Please note that the weekend is included in all the numbers below:

Conservative waiting time estimation for Hub Managers Escalations

Shelf Changes __________________________________

There will be no shelf changes today or for next week they will resume by the second week of January.

Newsletter - 24.12.2024

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Team	Number of Open tickets
SSC - Workforce Support	192
SSC - People Services	85

Team	Conservative waiting time estimation/ First reply time
SSC - Workforce Support	24h
SSC - People Services	11h

Team	Conservative waiting time estimation
SSC - Workforce Support	24h
SSC - People Services	24h