Ghost Item Checks – Wednesday 18.12. 3pm

We will conduct Ghost Item Checks on Wednesday, December 18th, at 3 pm to identify items not assigned to our hub and thus unsellable. It's crucial to remove these ghost items before the year-end count. Please follow the steps below and ensure all checks are completed by EOD tomorrow:

EOY Prep Checks - Thursday 19.12

Conduct stock checks for all items >8€ value until 27.12 latest!

Trainings 19.12 - participation mandatory! Invite all employees with Preparation or EOY count shift

🆘 If you have any questions, contact us on #tech-hub-service-de (all how-to’s here)

Paper bag ordering (Berlin and Potsdam)
For all Berlin and Potsdam hubs: Please note that the DC will be closed from 23rd of December to 3rd of January.
If you need paper bags during that time, please order them until Wednesday, 18th of December 11:00 AM.
We hope you have great holidays.

Best regards, your SCM team

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OA Widget in Live Steering - live 18 Dec

As of tomorrow, Dec 18th we will add an OA Widget to the Activity Dashboard.

👉 This widget gives you the overview of your OAs’ activities at a glance in the Hub Level Dashboard.

👉 Besides, we heard your feedback and added the picking time per item back in the widget, this way you don’t need to switch to the employee level page to see OA’s live picking speed.

👉 Now you have all hub activity information at a glance to utilize this dashboard on your TV screens!

With this update we are also fixing some displaying issues from last week’s release.

🆘 If you have any issues, contact us on #tech-hub-service-de (all how-to’s here)

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Contract Changes New Deadline December

As we are approaching the vacation season and the workforce support team is currently understaffed, we would like to inform you that the deadline for submitting contract change requests for this month will be December 17.

Thank you for your understanding and cooperation.

Delays in reply time in the Workforce support team

When Working students are taking absences, please make sure not overschedule them in the same week. Note: Mini-jobbers and working students should make sure that they are working in line with their contractual working hours. Overstepping these can result in adjustments to their vacation and sick payments.

Zendesk Numbers:

Conservative waiting time estimation for Employees

Please note that the weekend is included in all the numbers below:

Conservative waiting time estimation for Hub Managers Escalations

Please note that the weekend is included in all the numbers below:

With the introduction of the Help Center to request item refunds, it’s crucial to be more careful with re-deliveries. That’s why it’s important to always use the re-delivery check workflow in your hub’s Customer Care Slack channel for every re-delivery, including quick corrections that Riders handle during their trips. This ensures we prevent situations where customers receive both a re-delivery and a refund.

Only entire bags or orders that were forgotten or delivered to the wrong customer may be re-delivered. Single items should not be re-delivered. This is because it’s often more expensive to re-deliver an item than processing a refund, and re-deliveries negatively impact your hubs’ and your employee’s UTRs.

🆘 If you have any questions, contact us on #tech-hub-service-de (all how-to’s here)

IMPORTANT: The shelf change is valid only for the hubs in the old hub setup.

You can find the shelf changes here.

The changes will go live tonight between 01am and 7am, please reorder the products tonight/ tomorrow morning.

Please feel free to reach out to @space_planning for further questions. Many Thanks!

Please try accessing the link using hub's goflink account. Access request using private mail address will be declined.

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IMPORTANT: The shelf Change is only Valid for the Hubs that are in hub 3.0 setup.

In the google drive folder you will find the G-sheet files for all the hubs that are affected in the shelf change.

Please only follow the ones that have exactly the same naming of your hubs and also be careful with following the same hub code while downloading the files.

Please find the file here {LINK}

Some notes on the sheets:

If you have any questions, please contact feel free to reach out to Muhammad Al Zabir Rakin.

Thank you!

Please try accessing the link using hub's goflink account. Access request using private mail address will be declined.