Some actions on the Hub portal Orders dashboard might cause significant delays in sending orders out for delivery, as they lose priority for automatic assignment. To minimize this, please avoid the following actions unless absolutely necessary:

If you must intervene manually due to critical issues with orders, stacking, or assignments, monitor the orders that you manually interfered with closely to ensure they don’t remain unassigned for too long.

For stacks containing JET orders, manual assignment is currently not available. If you need help with the manual assignment for these stacks:

​The product team is actively working on a solution to address order delays caused by manual interference. Some measures have already been implemented to minimize the impact.

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We frequently receive customer complaints about hubs replacing missing products with similar ones. This practice also slows down the picking process. To prevent these issues, do not replace missing products. If a product is unavailable, always issue a refund instead.

👩‍🏫 Read more about it here under FAQ > Product’s not on the shelf

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Please keep in mind that all redelivery requests must be validated with Customer Care via their Slack workflow:

Orders are eligible for redelivery when all of the following requirements are fulfilled:

Important: orders below 10 Euros are automatically refunded after customer complaints.

👩‍🏫 Read more about it here

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The rollout of the new bikes has started. The timeline has changed since the last update, so check this document to see:

Please note: The dates might slightly change! We will send you and your hub an email in the week before the swap with all details, so make sure to keep an eye on your inbox.

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The distribution center for Rider equipment and paper bags will be closed from December 23rd - January 3rd. As such, please place your orders for Rider equipment (e.g. winter sets) and paper bags in advance.

Given unplanned absences, we are experiencing an increase in reply and full resolution time this week.

As such, please create escalations correctly and only for urgent requests. We are working on solving tickets, especially payroll, visa and contract changes tickets, as fast as we can with our current resources. Please submit the ticket IDs in the escalation forms.

We also kindly ask you to remind employees to not open multiple tickets and to choose the most suitable option in the contact form, so their issues can be solved quicker.

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Solved: 1497 🥳

Please note that the weekend is included in all the numbers below:

Please note that the weekend is included in all the numbers below:

This Christmas, we will have a special edition of Refer-a-Friend flyers coming to the hubs!

Throughout December, please ensure these flyers are placed in all Flink orders except external Lieferando orders until the stock is finished. After that, please switch back to using the usual version (Ding Dong). Ideally, you should only place the Christmas version this month.

Let’s spread the holiday cheer and make this season extra special for everyone! ✨

Here’s what the Christmas special flyers look like:

And the flyers to put in all Flink orders after December 31st:
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IMPORTANT: The shelf change is valid only for the hubs in the old hub setup.

You can find the shelf changes here.

The changes will go live tonight between 01am and 7am, please reorder the products tonight/ tomorrow morning.

Please feel free to reach out to @space_planning for further questions. Many Thanks!

Please try accessing the link using hub's goflink account. Access request using private mail address will be declined.

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IMPORTANT: The shelf Change is only Valid for the Hubs that are in hub 3.0 setup.

In the google drive folder you will find the G-sheet files for all the hubs that are affected in the shelf change.

Please only follow the ones that have exactly the same naming of your hubs and also be careful with following the same hub code while downloading the files.

Please find the file here {LINK}

Some notes on the sheets:

If you have any questions, please contact feel free to reach out to Muhammad Al Zabir Rakin.

Thank you!

Please try accessing the link using hub's goflink account. Access request using private mail address will be declined.