There are still many instances where Riders are not able to call the customers. If your Riders experience these issues, please make sure they have:

Riders get the pop-up below every 30 days to confirm their phone number. Please emphasize to your team they must check their number on the app to be able to call the customers.

The process on Samsung:

👩‍🏫 Riders can read more about it in the Help Center here

🆘 If the Riders still have issues despite these settings, report them on #tech-hub-service-de and provide the order ID or timestamp of when the call failed

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Version 1.53.1 of the Workforce app for iOS, released last week, includes critical bug fixes that improve the visibility of customer notes. As such, Riders using iOS/Apple must update their app to ensure optimal performance. Please emphasize to your team they must update the app.

If updating is not possible, please ensure the interface is set to Light Mode, as Dark Mode may affect functionality.

With the introduction of the Help Center to request item refunds, it’s crucial to be more careful with re-deliveries. That’s why it’s important to always use the re-delivery check workflow in your hub’s Customer Care Slack channel for every re-delivery, including quick corrections that Riders handle during their trips. This ensures we prevent situations where customers receive both a re-delivery and a refund.

Only entire bags or orders that were forgotten or delivered to the wrong customer may be re-delivered. Single items should not be re-delivered. This is because it’s often more expensive to re-deliver an item than processing a refund, and re-deliveries negatively impact your hubs’ and your employee’s UTRs.

🆘 If you have any questions, contact us on #tech-hub-service-de (all how-to’s here)

Given unplanned absences, we are experiencing an increase in reply and full resolution time this week.

As such, please create escalations correctly and only for urgent requests. We are working on solving tickets, especially payroll, visa and contract changes tickets, as fast as we can with our current resources. Please submit the ticket IDs in the escalation forms.

We also kindly ask you to remind employees to not open multiple tickets and to choose the most suitable option in the contact form, so their issues can be solved quicker.

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Solved: 1658 🥳

Please note that the weekend is included in all the numbers below:

Please note that the weekend is included in all the numbers below:

As we are approaching the end of the quarter, as well as the year, make sure you place the Refer-a-Friend flyers in all orders except external orders.

The Refer-a-Friend is a very cost-efficient way to acquire new customers, so we count on you to make the push.

If you don’t have enough flyers, make sure you order them via Coupa.

Let’s keep up the good work 👏

IMPORTANT: The shelf change is valid only for the hubs in the old hub setup.

You can find the shelf changes here.

The changes will go live tonight between 01am and 7am, please reorder the products tonight/ tomorrow morning.

Please feel free to reach out to @space_planning for further questions. Many Thanks!

Please try accessing the link using hub's goflink account. Access request using private mail address will be declined.

No shelf changes for 2.0 hubs this week.

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IMPORTANT: The shelf Change is only Valid for the Hubs that are in hub 3.0 setup.

In the google drive folder you will find the G-sheet files for all the hubs that are affected in the shelf change.

Please only follow the ones that have exactly the same naming of your hubs and also be careful with following the same hub code while downloading the files.

Please find the file here {LINK}

Some notes on the sheets:

If you have any questions, please contact feel free to reach out to Muhammad Al Zabir Rakin.

Thank you!

Please try accessing the link using hub's goflink account. Access request using private mail address will be declined.