Key updates you can't miss __________________________________
Post-delivery issues in Live Steering: Hub and Employee levels 📲
Starting Wednesday, 20.11., post-delivery issues will be available in the Activity/Live Steering dashboards at both hub and employee levels.
How this metric is calculated:
Number of orders with reported post-delivery issues (missing/wrong/damaged/perished) divided by the number of orders picked.
Note:
This data includes post-order issues flagged by the customer on the current day. Issues reported by the customer on the following day will not be included. As such, this number might not always match the number on your next-day Looker reports.
👩🏫 Read more about it here
🆘 If you have any questions, contact us on #tech-hub-service-de (all how-to’s here)
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Stock check improvements ✅
We’ve made updates to our stock check logic, which improves the number of relevant checks while reducing unnecessary ones. For example, checks are now removed once stock levels reach 0.
To maintain accurate stock levels and maximize the effectiveness of these checks, please complete them as soon as possible.
We’re committed to ongoing improvements and will continue refining this process to support your efforts.
🆘 If you have any questions, contact us on #tech-hub-service-de (all how-to’s here)
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Orders stuck in picking Slack Alerts 📦
As most of you still experience, sometimes orders get stuck in the picking alerts and remain unnoticed until a customer complains.
We have introduced Slack notifications in your hub's Customer Care channel when we suspect that an order is stuck in picking. The hub account will be tagged there.
Please keep an eye on these alerts and check the order. If it is really stuck, scan the QR code from the portal to pick it manually.
The team is working on a solution to decrease this issue, but we need your support to better understand the context. As such, please take a few minutes to fill in this survey, sharing your experience with orders stuck in picking. Your input will help us understand better what is happening. Thank you 🚀
Upcoming for you
Manually close pop-ups at the bottom of the screen in HubOne 📱
We got your feedback about pop-ups blocking important buttons at the bottom of the screen in HubOne. The team is working on a fix, which will allow you to manually close them. This update will be live soon. Stay tuned!
Weekly insights__________________________________
New hub opening: DE_BRE_ZENT 🚀
Yesterday we opened our first hub in Bremen. After the hub opening in Augsburg, we are now represented in another new city.
A big thank you to all colleagues who took part in the opening!
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Delays in reply time from Workforce Support Team 📱
Given unplanned absences, we are experiencing an increase in reply time this week.
As such, please create escalations correctly and only for urgent requests. We are working on solving tickets, especially payroll tickets, as fast as we can with our current resources. Please submit the ticket IDs in the escalation forms.
Please escalate vacation requests only after the employee has submitted them in Quinyx and the Vacation Tool has processed the request. If the vacation absence has not yet been processed, we kindly ask for your patience, as the tool typically approves or denies requests within 24 hours.
We also kindly ask you to remind employees to not open multiple tickets and to choose the most suitable option in the contact form, so their issues can be solved quicker.
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Zendesk numbers 🧮
Solved: 1445 🥳
Team | Number of open tickets |
SSC - Workforce Support | 388 |
SSC - People Services | 178 |
Expected delays: conservative waiting time estimation for employees 📈
Please note that the weekend is included in all the numbers below:
Team | Conservative waiting time estimation |
SSC - Workforce Support | 1d 12h |
SSC - People Services | 1d 4h |
Expected delays: conservative waiting time estimation for Hub Managers’ escalations 📈
Please note that the weekend is included in all the numbers below:
Team | Conservative waiting time estimation |
SSC - Workforce Support | 24h |
SSC - People Services | 24h |
Shelf Changes __________________________________
1.0 HUBS
No shelf changes for 1.0 hubs this week.
2.0 HUBS
No shelf changes for 2.0 hubs this week.
3.0 HUBS
IMPORTANT: The shelf Change is only Valid for the Hubs that are in hub 3.0 setup.
In the google drive folder you will find the G-sheet files for all the hubs that are affected in the shelf change.
Please only follow the ones that have exactly the same naming of your hubs and also be careful with following the same hub code while downloading the files.
Please find the file here {LINK}
Some notes on the sheets:
The sheets are, as mentioned above, Hub specific. So only the sheet named with your hub code is valid for your hub.
"SKU" you can find a the SKU which needs to be moved to another shelf space;
"shelf" - 3rd column: If the cell is empty, we just assigned this product to your Hub, so please just store it in the shelf mentioned in "new shelf";
"newShelf" - 5th column: If the cell is empty, you can get rid of the product (same process like delisting);
if both "shelf" and "newShelf" have a shelf number, it's a normal shelf change.
The changes will go live tonight between 01 am and 07 am, please reorder the products tonight/ tomorrow morning.
If you have any questions, please contact feel free to reach out to Muhammad Al Zabir Rakin.
Thank you!
Please try accessing the link using hub's goflink account. Access request using private mail address will be declined.