Key updates you can't miss
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Number of SKUs in Shared Restocking List in Live Steering Dashboard 📱
This Wednesday, November 6, the Live Steering/Activity dashboard in Hub Portal will display the number of SKUs in the Restocking list under the Inventory column. This metric will be updated live once items are added or removed from the shared list:
👩🏫 Read more about the Activity dashboard here
🆘 If you have any questions, contact us on #tech-hub-service-de (all how-to’s here)
Removing manual container input in HubOne📥
On Wednesday, November 6, we are removing the option to manually enter the container ID when performing the handover process.
This change is implemented because hubs were writing custom codes, which prevented our stacking algorithm from identifying container sizes. This led to stacking errors and more frequent manual unstacking
Going forward, you will only have the option to scan the container ID’s or skip the scanning in case of any issues.
Make sure you have enough QR stickers and plates, and if not, order them in Coupa.
👩🏫 Read more about this topic here
👩🏫 Read more about Coupa here
🆘 If you have any questions, contact us on #tech-hub-service-de (all how-to’s here)
New “Trainings” tab in the Workforce app 📱
Starting Wednesday, November 6, Riders and OAs will see a new Training section in the Workforce app, providing an overview of all their assigned EduMe courses. To align with this change, please take the following actions:
Refer new joiners to this tab to complete their onboarding.
Do not refer new joiners to Northpass anymore, and remove any Northpass QR codes in the hub!
EduMe is now the exclusive platform for onboarding training, with an updated course version coming soon.
In the future, we’ll be adding further trainings, such as new process instructions or refresher courses.
Note: employees who completed their onboarding in Northpass before July 2024 will show as “complete” here as well.
If you spot any wrong completion statuses, please report them here.
👩🏫 Read more about this section here
👩🏫 Riders and OAs can read about this section here
🆘 If you have any questions, contact us on #tech-hub-service-de (all how-to’s here)
Weekly insights
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Delays in reply time from Workforce Support Team 📱
Given unplanned absences, we are experiencing an increase in reply time this week.
As such, please create escalations correctly. We are working on solving tickets, especially payroll and visa tickets, as fast as we can with our current resources. Please use the correct forms for escalations, so the responsible team gets to your request on time, and avoid other communication means, such as Slack private messages. Don’t forget to submit the ticket IDs as well.
We also kindly ask you to remind employees to not open multiple tickets and to choose the most suitable option in the contact form, so their issues can be solved quicker.
Zendesk numbers 🧮
Solved: 1490 🥳
Team | Number of open tickets |
SSC - Workforce Support | 166 |
SSC - People Services | 204 |
Expected delays: conservative waiting time estimation for employees 📈
Please note that the weekend is included in all the numbers below:
Team | Conservative waiting time estimation |
SSC - Workforce Support | 1d 17h |
SSC - People Services | 5d 9h |
Expected delays: conservative waiting time estimation for Hub Managers’ escalations 📈
Please note that the weekend is included in all the numbers below:
Team | Conservative waiting time estimation |
SSC - Workforce Support | 24h |
SSC - People Services | 24h |
Shelf Changes
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